Toni Harris
Farmersville,TX
Summary
Detail-oriented Claims Professional with extensive experience in claims handling and training facilitation. Skilled in policy review, onboarding support, in-person and virtual learning delivery. Effective communicator and problem-solver, capable of leading engaging discussions with customers, associates and team leaders. Aiming to leverage facilitation and coaching skills in a claims-focused role.
Overview
1
1
Certification
31
31
years of professional experience
Work History
Learning Delivery Facilitator
State Farm Insurance Companies
Richardson, Texas
11.2019 - Current
- Facilitated State Farm training sessions for associates and team leaders.
- Facilitated group discussions and activities to ensure successful outcomes.
- Delivered onboarding support for new State Farm employees.
- Guided group discussions during State Farm policy and process reviews.
- Utilized diverse instructional techniques to accommodate various learning styles and preferences.
Auto Total Loss Claim Specialist
State Farm Insurance Companies
Richardson, Texas
02.2016 - 11.2019
- Engaged with insureds, claimants, providers, and vendors to gather information that advanced claims efficiently.
- Investigated claim files for coverage, policy, and vehicle titling compliance, communicating findings to stakeholders.
- Processed claim adjustments and routed through workflows to ensure timely resolution.
- Resolved customer inquiries with clear explanations and timely follow-up regarding their Total Loss claim.
Auto Express Claim Team Lead
State Farm Insurance Companies
Richardson, Texas
01.2014 - 02.2016
- Coached associates on policy service and call handling procedures
- Reviewed customer cases for accuracy and compliance standards
- Trained team members on systems, forms, and claims processes
- Resolved escalated customer issues with clear communication
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
Auto Claim Representative - Auto Claim Central
State Farm Insurance Companies
Columbia, Missouri
03.2001 - 12.2013
- Investigated auto claims and reviewed coverage under State Farm Insurance Companies guidelines.
- Interviewed policyholders, witnesses, and repair shops to collect claim details.
- Evaluated vehicle damage using estimates, photos, and repair documentation.
- Communicated claim status and coverage decisions to customers with clear explanations.
- Negotiated settlement terms and resolved claim disputes within policy language.
- Documented loss information and maintained accurate records in claims systems.
State Farm Park Employee
State Farm Insurance Companies
Bloomington, Illinois
05.1995 - 12.1998
- Guided visitors with directions and park information, enhancing their overall experience.
- Supported guests in mini golf area and fitness center, contributing to a welcoming atmosphere.
- Led day camp activities as a counselor, fostering children's engagement and enjoyment.
Education
Bachelor of Science - Exercise Physiology
Illinois State University
Normal, IL12-1998
Skills
- Training facilitation
- Employee training
- Onboarding support
- Facilitation techniques
- Virtual training platforms
- Policy review
- Policy interpretation
- Engaging presentations
- Learner support
- Effective communication
- Problem solving
- Detail orientation
- Teamwork
Certification
- Associate Customer Service-ACS - LOMA
- Associate in Claims - AIC - The Institutes
- Associate in General Insurance - ANIS - The Institutes
- Associate in Insurance Services - AIS - The Institutes
Timeline
Learning Delivery Facilitator
State Farm Insurance Companies
11.2019 - Current
Auto Total Loss Claim Specialist
State Farm Insurance Companies
02.2016 - 11.2019
Auto Express Claim Team Lead
State Farm Insurance Companies
01.2014 - 02.2016
Auto Claim Representative - Auto Claim Central
State Farm Insurance Companies
03.2001 - 12.2013
State Farm Park Employee
State Farm Insurance Companies
05.1995 - 12.1998
Bachelor of Science - Exercise Physiology
Illinois State University