Toni Hernandez
Victorville,United States
Summary
Skilled Dealer with natural talents in collecting losing bets, paying winning bets and collecting commission based on various games. Adept at resolving guest complaints, verbalizing game instructions to players and performing accurate chip and cash transactions. Detail-oriented, friendly, and committed to creating an atmosphere of hospitality.
Overview
31
31
years of professional experience
Work History
Dealer/slot Associate
Primm Valley Resorts
Primm Valley Nevada
11.2023 - Current
- Continuously honed dealing skills to maintain a high level of proficiency in various casino games, increasing versatility and adaptability in response to changing customer preferences.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
Eligibility Worker 2
County of San Bernardino
Victorville, CA
09.1993 - Current
- Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients in understanding complex program requirements through clear explanations and provision of informational resources.
- Supported colleagues during periods of high workload volume by prioritizing tasks effectively and assisting with overflow case management duties when needed.
Bartender
Kennedys Pub
Victorville, CA
09.2012 - 03.2021
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bar Manager
Roadhouse Bar And Grill
Victorville, CA
09.1999 - 07.2012
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
Education
Liberal Arts And General Studies
Mt San Antoino College
Walnut, CATimeline
Dealer/slot Associate
Primm Valley Resorts
11.2023 - Current
Bartender
Kennedys Pub
09.2012 - 03.2021
Bar Manager
Roadhouse Bar And Grill
09.1999 - 07.2012
Eligibility Worker 2
County of San Bernardino
09.1993 - Current
Liberal Arts And General Studies
Mt San Antoino College