TONI IBE
Mckinney,TX
Summary
Healthcare management professional with 18+ years of experience in quality and risk management, clinical research, and behavioral health. Skilled in leadership, compliance, patient care coordination, and staff development. Proven ability to improve operations, strengthen compliance, and support both patient care and clinical trial success.
Overview
20
20
years of professional experience
Work History
Lead BHT/Discharge Coordinator
Lifepoint Health
McKinney, Texas
03.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Staff Leadership: Recruit, train, coach, and conduct performance reviews for Psychiatric Technicians.
- Develop staff schedules, manage coverage adjustments, and process payroll.
- Audit shift reports, room safety checks, and patient observation logs to ensure regulatory compliance.
- Clinical Support: Assist the Charge Nurse/ Director of Nursing in maintaining a safe, therapeutic milieu.
- Regulatory Compliance: Ensure all procedures and staff actions follow organizational policies and state regulations.
- Strong understanding of psychiatric nursing principles, safety protocols, and crisis intervention
- Identified potential barriers that could delay or prevent safe discharge from the hospital environment.
- Provided comprehensive discharge planning services to patients and families.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Guided employees in handling difficult or complex problems.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Lead - Clinical Research Coordinator
Zenos Clinical Research
Dallas, Texas
05.2021 - 03.2024
- Increased patient enrollment by 25% through targeted recruitment strategies.
- Accelerated IRB approvals by streamlining study protocol submissions.
- Managed $2M+ study budgets, maintained 98% on-time deliverables, and ensured FDA/GCP compliance.
Intake Coordinator / Mental Health Tech
St. Joseph Medical Center
Houston, Texas
01.2016 - 10.2020
- Processed 200+ admissions monthly with 100% accuracy in demographic and insurance data.
- Delivered crisis intervention and daily living support, reducing patient incidents.
Unit Secretary / Psychiatric Tech
HCPC
03.2010 - 09.2015
- Supervised front office staff, improved workflow efficiency by 20%.
- Handled scheduling, patient complaints, and provider communications.
- Assisted in preparing documents for patient admissions and discharges.
- Updated patient information in systems to ensure data integrity and compliance.
- Supported administrative tasks to enhance workflow within the healthcare team.
- Managed the front desk area ensuring neatness at all times.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Managed patient scheduling and appointment coordination for healthcare services.
Human Services Assistant II
Greystone Park Psychiatric Hospital
Morris Plains, New Jersey
02.2006 - 12.2009
- Supported therapy sessions and developed treatment plans for high-risk patients.
- Monitored safety and documented progress, ensuring quality of care.
Education
BHM - Healthcare Management
American InterContinental University
Houston, TXMBA - Business Administration
American InterContinental University
Atlanta, GASkills
- Quality & Risk Management
- Clinical Research
- Leadership & Staff Supervision
- Behavioral Health
- Patient Care Coordination
- Crisis Intervention
- Regulatory Compliance (HIPAA, IRB, Joint Commission)
- Policy & Process Development
- Training & Development
- EMR/EHR Systems
Work History
01-2016
Timeline
Lead BHT/Discharge Coordinator
Lifepoint Health
03.2024 - Current
Lead - Clinical Research Coordinator
Zenos Clinical Research
05.2021 - 03.2024
Intake Coordinator / Mental Health Tech
St. Joseph Medical Center
01.2016 - 10.2020
Unit Secretary / Psychiatric Tech
HCPC
03.2010 - 09.2015
Human Services Assistant II
Greystone Park Psychiatric Hospital
02.2006 - 12.2009
BHM - Healthcare Management
American InterContinental University
MBA - Business Administration
American InterContinental University