Michelle Dunne
Lubbock,Texas
Summary
High-performing professional with 19 years of experience delivering high-impact work within the healthcare industry. Skilled in developing strong internal and external relationships to facilitate collaborative achievement of organizational goals. Confident in the ability to operate effectively in a fast-paced environment and the ability to multi-task effectively within any situation to enable team success. I am committed to lifelong learning and going the extra mile to contribute to facilitate continuous improvement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Nursing Team Lead
The State of Alaska, Public Health Department- AM LLC
08.2021 - 12.2021
- Monitored delivery of care for team of nurses, directing patient care initiatives, ensuring all patient's needs were addressed, care plans were followed, and care was delivered within scope of practice
- Demonstrated sound clinical judgment in decision-making regarding COVID-19 isolation, quarantine, return clearance, and follow-up care referrals
- Promoted culture of teamwork and collaboration and modeled positive communication, open communication, and leadership
- Created comprehensive care plans that addressed barriers to medication and treatment adherence
- Maintained most current evidence-based practices, CDC guidelines for testing, and quarantine to prevent spread of disease
Chronic Care Manager
GEMMS Healthcare
03.2021 - 08.2021
- Created individualized care plans to assess barriers to care and intervene to guarantee clinical quality outcomes
- Contacted patients weekly, biweekly, or monthly to ensure treatment plan adherence and medication compliance and confirm follow-up appointments with provider
- Identified high-risk patients for targeted disease management to reduce inpatient admissions
- Addressed concerns and provided effective interventions in treatment plan to close gaps in care
- Monitored for adverse changes in patient condition and notified provider when medically appropriate
Disease Investigator
Lacuna Healthcare
01.2021 - 04.2021
- Conducted telephone triage and follow-up phone calls for COVID-19 contact tracing
- Performed diagnosis-specific telephone assessments and coordinated follow-ups with providers
- Used motivational interviewing techniques to provide chronic care management to assess for understanding of disease processes
- Identified knowledge deficits and provided patient education based on local Health Department and CDC guidelines
- Advised on safety, containment, and quarantine
Charge Nurse
Brookside Nursing Home
08.2016 - 12.2018
- Provided exceptional skilled nursing care in fast-paced acute care setting to high-acuity patients with neurodegenerative, cardiac, and traumatic injuries
- Assessed, planned, and intervened based on treatment plan and evaluated outcomes of rendered care with medical providers
- Identified patient and family knowledge deficits and provided hands-on teaching
- Created comprehensive care planes that addressed barriers to medication and treatment adherence
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Optimized patient satisfaction through timely response to concerns and effective communication among staff members.
- Promoted safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
- Collaborated with other healthcare professionals to provide quality patient care.
- Supervised and managed daily scheduling, and tasking.
- Maintained accurate documentation of patient information, enabling informed decision-making among healthcare team members.
- Participated in quality improvement initiatives, contributing to development of best practices within department.
- Reduced medication errors by establishing stringent medication administration procedures.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
School Nurse and Medical /Behavioral Health Case Manager
Springfield School District
08.2015 - 06.2016
- Provided direct quality care to patients, including monitoring, recording, and evaluating medical conditions
- Audited patient charts monthly to ensure quality control
- Created and implemented care plans based on each individual's medical and behavioral needs
- Worked collaboratively with physical therapists, speech therapists, and physicians to provide patient-centered care
- Reconciled and administered medications
- Medication teaching on side effects and ordering refills
- Managed pediatric patients with tracheostomies, g-tubes, and urinary catheters
- Followed treatment plans to accelerate patient recovery and effectively manage asthma, diabetes, infections, and complications to optimize outcomes
- Redirected aggressive, agitated, and violent behaviors using de-escalating techniques
- Monitored ongoing medical conditions such as asthma or diabetes, adjusting care plans accordingly to maintain optimal student wellness levels.
- Administered medication to students as prescribed by physicians to provide necessary treatment and manage health conditions.
- Supported students with special needs by coordinating individualized healthcare plans and working closely with interdisciplinary team.
- Managed immunization compliance within school population to prevent spread of communicable diseases.
- Served as liaison between families, school personnel, and other healthcare providers on behalf of students.
- Assessed students'' physical and emotional well-being during daily clinic visits, providing appropriate care or referrals as needed.
- Educated students on various health topics to promote overall health and wellbeing.
- Provided support to students with special needs and disabilities to deliver appropriate care and meet educational needs.
- Fostered strong relationships between schools and local healthcare providers, arranging guest speakers and field trips for students to gain real-world insights into field of healthcare.
Care Coordinator
Springfield Hospital
02.2014 - 05.2014
- Coordinated care with other healthcare professionals, including physicians, social workers, dieticians, nursing staff, and physical therapists, to provide quality care for patients
- Counseled caregivers and families on patient care options, advanced care planning, transition of care services, and plan for safe discharge
- Performed Case management, discharge planning, and Utilization Management for medical-surgical patients
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
Education
Masters of Science - Mental Health And Wellness
Grand Canyon University
Phoenix, AZBachelor of Science - Nursing
Franklin Pierce University
Lebanon, NHAssociate of Science - Nursing
River Valley College
Claremont, NHSkills
- Chronic Care Management
- Discharge Planning
- Motivational Interviewing
- Wellness Coaching
- Care Coordination
- HIPAA Compliance
- Hedis Data Abstraction
- Detailed Clinical Documentation
- Quality & Risk Management
- Telephone Triage
- Critical Thinking
- Utilization Management
- Clinical Review
- Emotional Intelligence
- Behavioral Health
- Leadership
- Team collaboration
- Conflict resolution
- Time management
- Training and development
- Team motivation
- Problem solving
- Task delegation
- Open-mined
- Willingness to learn
Certification
- Registered Professional Nurse, Vermont, Texas, Current
- Medicare Chronic Care Management, Medicare CCM
- Remote Learning Services, LLC, Medicare Care Management, Remote Patient Monitoring
- Certificate of Completion, HEDIS 101/Data Abstraction
Timeline
Nursing Team Lead
The State of Alaska, Public Health Department- AM LLC
08.2021 - 12.2021
Chronic Care Manager
GEMMS Healthcare
03.2021 - 08.2021
Disease Investigator
Lacuna Healthcare
01.2021 - 04.2021
Charge Nurse
Brookside Nursing Home
08.2016 - 12.2018
School Nurse and Medical /Behavioral Health Case Manager
Springfield School District
08.2015 - 06.2016
Care Coordinator
Springfield Hospital
02.2014 - 05.2014
- Registered Professional Nurse, Vermont, Texas, Current
- Medicare Chronic Care Management, Medicare CCM
- Remote Learning Services, LLC, Medicare Care Management, Remote Patient Monitoring
- Certificate of Completion, HEDIS 101/Data Abstraction
Masters of Science - Mental Health And Wellness
Grand Canyon University
Bachelor of Science - Nursing
Franklin Pierce University
Associate of Science - Nursing
River Valley College
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