Michelle Dunne
Lubbock,TX
Summary
High-performing healthcare professional with 19 years of experience in delivering impactful solutions. Proven ability to cultivate strong internal and external relationships, driving collaboration to achieve organizational goals. Demonstrates adaptability in fast-paced environments, adept at multitasking to ensure team success. Core competencies include project management, conflict resolution, and strategic planning, all aimed at fostering continuous improvement and effective team leadership.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Nursing Team Lead
The State of Alaska, Public Health Department- AM LLC
Remote
08.2021 - 12.2021
- Supervised team in the collection of sound clinical judgment in decision-making regarding COVID-19 isolation, quarantine, return clearance, and follow-up care referrals
- Promoted culture of teamwork and collaboration and modeled positive communication, open communication, and leadership
- Maintained most current evidence-based practices, CDC guidelines for testing, and quarantine to prevent spread of disease
- Developed strong relationships colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Chronic Care Manager - Cardiovascular
GEMMS Healthcare
Remote
03.2021 - 08.2021
- Created individualized care plans to assess barriers to care and intervene to guarantee clinical quality outcomes
- Contacted patients weekly, biweekly, or monthly to ensure treatment plan adherence and medication compliance and confirm follow-up appointments with provider
- Engage the patient in their care, utilizing Motivational Interviewing techniques to influence patient behavioral changes to increase the level of adherence with customized care
- Identified high-risk patients for targeted disease management to reduce inpatient admissions
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
Disease Investigator
Lacuna Healthcare
Remote
01.2021 - 04.2021
- Conducted telephone triage and follow-up phone calls for COVID-19 contact tracing
- Performed diagnosis-specific telephone assessments and coordinated follow-ups with providers
- Used motivational interviewing techniques to provide chronic care management to assess for understanding of disease processes
- Identified knowledge deficits and provided patient education based on local Health Department and CDC guidelines
- Advised on safety, containment, and quarantine
Charge Nurse
Brookside Nursing Home
Wilder, USA
08.2016 - 12.2018
- Provided exceptional skilled nursing care in fast-paced acute care setting to high-acuity patients with neurodegenerative, cardiac, and traumatic injuries
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Created comprehensive care planes that addressed barriers to medication and treatment adherence
- Identified patient and family knowledge deficits and provided hands-on teaching
- Optimized patient satisfaction through timely response to concerns and effective communication among staff members.
- Promoted safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
- Maintained accurate documentation of patient information, enabling informed decision-making among healthcare team members.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
School Nurse and Medical /Behavioral Health Case Manager
Springfield School District
Springfield, USA
08.2015 - 06.2016
- Provided direct quality care to patients, including monitoring, recording, and evaluating medical conditions
- Worked collaboratively with physical therapists, speech therapists, and physicians to provide patient-centered care
- Redirected aggressive, agitated, and violent behaviors using de-escalating techniques
- Supported students physical and emotional well-being by coordinating individualized healthcare plans and working closely with interdisciplinary team.
- Served as liaison between families, school personnel, and other healthcare providers on behalf of students.
- Educated students on various health topics to promote overall health and wellbeing.
- Provided support to students with special needs and disabilities to deliver appropriate care and meet educational needs.
- Fostered strong relationships between schools and local healthcare providers, arranging guest speakers and field trips for students to gain real-world insights into field of healthcare.
Care Coordinator
Springfield Hospital
Springfield, USA
02.2014 - 05.2014
- Performed Case management with other healthcare professionals, including physicians, social workers, dieticians, nursing staff, and physical therapists, to provide quality care for patients
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Used company software and databases to maintain records of services performed and patient conditions.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Education
Masters of Science - Mental Health And Wellness
Grand Canyon University
Phoenix , AZBachelor of Science - Nursing
Franklin Pierce University
Lebanon, NHAssociate of Science - Nursing
River Valley College
Claremont, NHSkills
Nurse Educator, Chronic Care Management, Discharge Planning, Motivational Interviewing, Wellness Coaching, Care Coordination, HIPAA Compliance, Detailed Clinical Documentation, Critical Thinking, EMR Superuser, Clinical Review, Behavioral Health, Leadership, Team Collaboration, Conflict Resolution, Time Management, Training and Development, Problem Solving, Open-minded, Task Prioritization
Certification
- Registered Professional Nurse, Vermont, Texas, Current
- Medicare Chronic Care Management, Medicare CCM
- Remote Learning Services, LLC, Medicare Care Management, Remote Patient Monitoring
- Certificate of Completion, HEDIS 101/Data Abstraction
Timeline
Nursing Team Lead
The State of Alaska, Public Health Department- AM LLC
08.2021 - 12.2021
Chronic Care Manager - Cardiovascular
GEMMS Healthcare
03.2021 - 08.2021
Disease Investigator
Lacuna Healthcare
01.2021 - 04.2021
Charge Nurse
Brookside Nursing Home
08.2016 - 12.2018
School Nurse and Medical /Behavioral Health Case Manager
Springfield School District
08.2015 - 06.2016
Care Coordinator
Springfield Hospital
02.2014 - 05.2014
Masters of Science - Mental Health And Wellness
Grand Canyon University
Bachelor of Science - Nursing
Franklin Pierce University
Associate of Science - Nursing
River Valley College
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