Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alison Omberg

Lubbock,Texas

Summary

Dynamic and dedicated professional with extensive experience in customer service . Proven ability to enhance guest satisfaction through effective problem-solving and up-selling strategies. Skilled in money handling and maintaining high cleanliness standards, consistently delivering exceptional service even in high-pressure situations.

Overview

3
3
years of professional experience

Work History

Front of House Employee, Sandwich Line

Chicken Salad Chick
08.2024 - Current
  • Provided exceptional customer service, ensuring positive guest experiences and prompt resolution of inquiries.
  • Implemented cleanliness standards across the front of house area, promoting a welcoming environment for guests.
  • Monitored guest feedback and communicated insights to management for continuous improvement in service delivery.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Operated kitchen equipment safely and efficiently to maintain production flow.
  • Ensured cleanliness and organization of workstations in compliance with health regulations.

Server, Dishwasher, Line Cook, Host, Busser

Lubbock Breakfast House and Grill
05.2023 - 05.2024
  • Provided exceptional customer service by anticipating guest needs and addressing concerns promptly.
  • Collaborated with kitchen staff to ensure timely order delivery and high food quality standards.
  • Maintained cleanliness and organization of dining areas, ensuring compliance with health regulations.
  • Assisted in training new team members on menu items and service protocols for efficiency.
  • Managed cash register operations, processing payments accurately while maintaining financial integrity.
  • Upsold menu items through effective communication of specials and promotions to enhance guest experience.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Prepared and cooked a variety of dishes according to menu specifications.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.

Crew Member

Braum's Ice Cream & Burger Restaurant
04.2022 - 08.2022
  • Delivered exceptional customer service in fast-paced environments.
  • Collaborated with team members to maintain cleanliness and organization.
  • Operated point-of-sale systems for efficient transaction processing.
  • Assisted in food preparation while following safety and health standards.
  • Supported inventory management by restocking supplies as needed.
  • Worked front counter, drive-thru and other areas.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Education

Diploma -

Reese Education Center
Lubbock, TX
03.2023

Skills

  • Customer service
  • Problem-solving
  • Up-selling strategies
  • Conflict resolution
  • Punctuality and reliability
  • Money handling

Timeline

Front of House Employee, Sandwich Line

Chicken Salad Chick
08.2024 - Current

Server, Dishwasher, Line Cook, Host, Busser

Lubbock Breakfast House and Grill
05.2023 - 05.2024

Crew Member

Braum's Ice Cream & Burger Restaurant
04.2022 - 08.2022

Diploma -

Reese Education Center

Similar Profiles

CREATE PROFILE