Toni Jackson
Atlanta,GA
Summary
Strategic and people-focused leader with expertise in employee engagement, organizational culture, and talent development. Adept at designing and implementing initiatives that enhance workplace morale, retention, and inclusivity. Experienced in employee relations, full-cycle recruitment, and leadership development, with a proven ability to foster a positive and high-performing workplace culture. Passionate about advancing DEI initiatives, employee wellness, and internal communication strategies to drive organizational success.
Overview
8
8
years of professional experience
Work History
Director of Community Response Services
Policing Alternatives & Diversions Initiative
11.2021 - Current
- Lead and implement employee engagement strategies, improving team morale and workplace satisfaction.
- Supervise program managers and supervisors across community response teams, fostering a high-performance culture.
- Designed and facilitated training programs on trauma-informed care, de-escalation, and leadership development, increasing staff retention.
- Developed policies and initiatives that strengthened collaboration between law enforcement and social services, leading to a 20% increase in diversions from arrest.
- Managed departmental budgets and major grants, ensuring compliance and effective fund utilization.
- Streamlined hiring processes and developed diversity-focused recruitment strategies, improving workforce representation.
- Led PAD’s Team Building Committee as Vice President, spearheading employee wellness, recognition, and social events.
- Advocated at city, county, and state levels for policies supporting alternative policing and incarceration solutions.
Executive Legal Secretary
City Of Atlanta – Department of Law
04.2019 - 05.2021
- Developed and implemented new administrative protocols, resulting in a 20% increase in operational efficiency.
- Facilitated professional development training for office staff, enhancing skill sets and workplace productivity.
- Served as liaison between city departments and external agencies, resolving critical legal and administrative matters.
- Managed appointment schedules, coordinated meetings, and ensured timely execution of departmental objectives.
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
- Improved efficiency in legal research and documentation by training new staff on best practices and software tools.
Lead Recruiter
Veterans Molding Minds
04.2017 - 04.2019
- Recruited at-risk youth, veterans, and re-entry citizens, maintaining a 92% program enrollment capacity.
- Conducted comprehensive candidate screenings to assess qualifications and ensure inclusivity and alignment with company values.
- Developed a community outreach initiative connecting over 300 at-risk youth with housing and support services.
- Launched monthly job fairs, increasing scholar retention and completion rates by 18%.
- Provided mentorship and career coaching, maintaining an 86% retention/completion rate among students.
- Expanded partnerships with local stakeholders, maximizing exposure to potential candidates and increasing workforce development.
- Implemented data-driven strategies to optimize recruitment efforts and improve candidate quality.
- Reduced time-to-fill metrics by implementing effective communication channels between recruiters, candidates and stakeholders.
Education
Women in Leadership
Emory University
Atlanta, GA03-2025
Human Resource Management
Atlanta Technical College
Atlanta, GA05.2020
Skills
- Employee Engagement & Retention
- Organizational Culture & DEI Initiatives
- Leadership Development & Coaching
- Change Management & Conflict Resolution
- Internal Communications & Employee Relations
- Talent Acquisition & Onboarding
- Performance Management & Training
- Community Outreach & Partnership Development
Affiliations
- Georgia Recovers Community Impact Committee
- The Just Trust’s Safer Communities Accelerator Group
- Atlanta Continuum of Care JEDI (Justice, Equity, Diversion and Inclusion) Taskforce
- Council of State Government Justice Center’s Expanding First Response Commission
Speaking Engagements
- Presenter at Community Impact Committee Webinar: Speaking Power to Recovery (2025)
- Presenter at Advancing the Field of Alternative Response Convening (2025)
- Presenter at Alternative Mobile Services Association (AMSA) Virtual Conference (2025)
- Presenter at Atlanta City Council Public Safety Meeting (2024)
- Speaker at City of Atlanta NPU meetings & community Town Halls (2022 – 2024)
- Lead Talent in NFL Commercial: Inspire Change Initiative (2024)
Timeline
Director of Community Response Services
Policing Alternatives & Diversions Initiative
11.2021 - Current
Executive Legal Secretary
City Of Atlanta – Department of Law
04.2019 - 05.2021
Lead Recruiter
Veterans Molding Minds
04.2017 - 04.2019
Women in Leadership
Emory University
Human Resource Management
Atlanta Technical College
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