Toni Jones

Maintained a safe, clean, organized store environment while serving as a subject matter expert on operational processes.

Supported standard operating procedure execution, drove sales support toward financial goals, and aided selection and retention of high-quality talent. Developed direct reports through challenging assignments, managed workload completion, payroll expenses, policy compliance, and helpful customer service.

Created climate that motivated teams to excel by empowering direct reports, enabling timely decisions under pressure, and showing the effect of operational execution on customer experience.

Built respectful relationships with customers and associates through clear communication and sound judgment.

Maintained high standards in merchandise management to enhance store presentation and customer satisfaction.

• Completed inventory adjustments, callbacks, and pullbacks, processed defects, managed destroy, special handling, returns, waste, and open-box items, and maintained policy compliance.
• Directed overall execution and results for planograms, pricing, floor, first receiving, daily replenishment, and cycle counts.

Interviewed applicants and recipients in person and by inbound or outbound phone call to gather financial and personal details for eligibility review. Reviewed information from electronic systems and other sources for entry into computer-based the eligibility system.

Collected and reviewed financial and personal details to determine eligibility for public assistance programs.

• Calculated and approved benefits based on comprehensive eligibility assessments.
• Processed work according to state and federal regulations, established procedures, guidelines, and timeframes.
• Used fact-finding methods to gather and assess information provided by applicants.
• Read, understood, applied, and explained detailed regulations and policies.
• Prioritizing tasks effectively to meet state and federal deadlines.
• - Communicated clearly in verbal and written formats.

Directed and managed sales and margin performance for retail store to support financial plan objectives.
Guided sales team in customer relationship building, opportunity development, and sales closure.
Developed a skilled sales organization that delivered the desired customer experience.
Tracked daily performance against key business financial metrics.
Defined clear vision and strategy to align team expectations.
Oversaw pro-service, install sales, SOS sales, in-home project sales, extended protection plans (EPP), and credit programs.

• Build and maintain strong customer relationships, pursue sales opportunities, and close sales while delivering a desired Lowe’s customer experience
• Recruited and hired top talent for sales team, driving enhanced store performance and customer satisfaction.
• Facilitated collaboration between team members and management to meet sales and service goals.