Toni Lamb

Outsourced Global Travel Manager for a Global Relocation Company provides services, including travel, to the employees and families of Fortune 500 companies worldwide.

• Manages relocation travel for 25+ companies ranging from airline manufacturers, tech companies, and humanitarian organization.
• Overseeing the relationship with corporate travel, airlines, hotels, car rental, and credit card companies.
• Administer the Conferma Virtual Card Program for 100% of hotels booked.
• Implementation of new client into global mobility travel program.
• Risk Management and Safety of travelers, monitoring travel tracking system to locate all travelers and advising of any potential risk.
• Concur Administrator.
• HR Feed Administrator.

• Developed and implemented client-specific strategies to ensure successful project completion.
• Conducted regular meetings with clients to review performance metrics and deliverables.
• Facilitated communication between team members, ensuring all stakeholders were up-to-date on project status.
• Analyzed data from customer surveys to identify areas of improvement within the organization's products or services.
• Negotiated contracts with vendors while adhering to budgetary guidelines.
• Created and maintained relationships with key stakeholders to build trust and foster collaboration.
• Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
• Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.

• Organized meetings between senior management personnel to discuss operational strategies and objectives.
• Provided training and mentoring support for new employees in the operations department.
• Developed and implemented strategic plans for the operations department.
• Monitored performance metrics to ensure that established objectives were met or exceeded.
• Provided direction to staff on all aspects of operational processes.
• Oversaw the development and implementation of policies and procedures related to operational activities.