Toni Marie Laspata
Vineland ,NJ
Summary
Talented healthcare professional well-versed in providing patients with seamless discharges from hospital environments. Well-organized and hardworking with excellent planning, problem-solving and communication skills. Proficient Hospital Liaison adept at coordinating care changes between healthcare institutions and families. Excellent command of medical terminology with superior communication skills. Advocates for patient needs and verifies HIPAA compliance to safeguard privacy.
Overview
18
18
years of professional experience
Work History
Director of Marketing/ External Case Manager
South Jersey Extended Care
Bridgeton , NJ
2023.11 - Current
- Conducted market research to identify target audiences and develop effective messaging strategies.
- Analyzed competitor products and services to gain insight into industry trends and opportunities.
- Established relationships with external agencies or partners to expand reach of marketing efforts.
- Reviewed existing processes and identified areas for improvement in order to maximize efficiency.
- Assisted executive management in developing long-term strategic plans related to growth initiatives.
- Cultivated business partnerships to build lasting relationships with internal and external parties.
- Delivered marketing strategy updates to upper-level management.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Developed trusting relationships with social services, health care providers and governmental agencies.
Community Liaison
Swan Hospice
Lakewood , NJ
2023.01 - 2024.10
- Cultivated and developed relationships with existing and potential referral sources, identified new partners, uncovered untapped opportunities and raised brand awareness.
- Established relationships with management, local leaders and community members to achieve program objectives.
- Provided community education about local medical facilities, hospice care and resources to enlighten and inform.
- Created and delivered community hospice presentations to deliver at local events, including workshops, seminars and health fairs.
- Developed and coordinated hospice program, meeting schedules and volunteer recruitment.
- Distributed flyers, brochures or other informational or educational documents to inform members of targeted community.
- Educated clients on options to assist in making informed decisions.
- Listened to patients and loved ones, offering emotional support and kindness to help with end-of-life transition.
- Delivered respectful, compassionate care to each patient and family member.
Hospital Liaison
Community Surgical Supply Of Toms River
Toms River , NJ
2016.10 - 2022.12
- Collaborated with hospitals and target facilities to lay out discharge plans.
- Provided knowledgeable and compassionate service in response to all types of patient questions and concerns.
- Managed database of patient information and frequently used computerized systems to track details.
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
- Coordinated between patients and healthcare professionals to meet patient needs.
- Verified accuracy of information and executed clarification of orders.
- Engaged in smooth and effective communication among physicians, patients, families and staff.
- Assisted physicians with proper documentation needed to facilitate proper equipment needed for a safe patient discharge.
Patient Care Associate
Atlanticare Regional Medical Center
Galloway , NJ
2006.12 - 2016.12
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Collected biological specimens and packages for laboratory transport to complete diagnostic tests.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Assisted physicians and nurses with basic wound care by preparing slings, stockings and bandages.
- Routinely checked and repositioned patients to prevent bedsores and guarantee patient safety.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
- Facilitated best care by developing strong and trusting rapport with patient.
- Improved patient outlook and daily living through compassionate care.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
Education
Some College (No Degree) - Radiologic Technology
Cumberland County College
Vineland, NJSome College (No Degree) - Accounting
Cabrini University
Wayne, PASkills
- Facility coordination
- Procedure improvements
- Team collaboration
- Client education
- Recordkeeping proficiency
- Multitasking
Timeline
Director of Marketing/ External Case Manager
South Jersey Extended Care
2023.11 - Current
Community Liaison
Swan Hospice
2023.01 - 2024.10
Hospital Liaison
Community Surgical Supply Of Toms River
2016.10 - 2022.12
Patient Care Associate
Atlanticare Regional Medical Center
2006.12 - 2016.12
Some College (No Degree) - Radiologic Technology
Cumberland County College
Some College (No Degree) - Accounting
Cabrini University
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