Open To Work
TONI LEWIS
TEXAS
Work Preference
Summary
Motivated and detail-oriented professional with a foundation in customer service, project coordination, and technical support. Skilled at learning new systems quickly and providing effective assistance to teams and clients. Experience includes supporting Agile/Scrum workflows, troubleshooting hardware and software issues, and working with ServiceNow and other IT tools. Known for strong communication, problem-solving, and organizational skills, with a passion for building technical expertise and contributing to innovative solutions.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Overview
7
7
years of professional experience
1
1
Certification
5
5
years of post-secondary education
Work History
Beauty Consultant
JCPenney
Fairview, TX
02.2026 - Current
- Advised clients on skincare and cosmetic products to enhance beauty routines.
- Provided personalized makeup application techniques for special events and everyday use.
- Conducted product demonstrations to educate customers on benefits and usage.
- Assessed client needs to recommend suitable products, increasing customer satisfaction.
Business Co-Founder and Webmaster
GloFro LLC
Princeton, Texas
12.2022 - Current
- Designed logo and brand identity to establish a consistent online presence.
- Built and maintained the online storefront, including layout, product listings, and pricing.
- Used web tools and AI to create marketing content and ads, increasing brand visibility.
- Managed social media accounts, driving audience interaction and customer communication.
- Configured payment options to ensure a secure, smooth checkout experience.
Student Assistant
Texas Tech University
Lubbock, Texas
10.2021 - 12.2024
- Effectively manage and maintain media equipment, ensuring seamless availability for students and staff.
- Enforce rules and policies, ensuring the quality and proper use of media equipment.
- Utilize the Asset Panda inventory system to oversee reservations and inventory availability.
- Provide assistance and support for hardware, software use, and equipment-related inquiries.
Assistant
White Consulting LLC
Plano, Texas
11.2020 - 05.2023
- Coordinated meetings, documentation, and task tracking to support Agile/Scrum workflows in ServiceNow.
- Communicated critical updates, system issues, and security concerns to management.
- Performed data management for client projects, ensuring accurate records in internal systems.
- Provided phone and email technical support for hardware and software issues.
- Prepared reports to track project status, highlight risks, and support decision-making.
Sales Associate
Macy's
Fairview, Texas
12.2019 - 03.2020
- Delivered exceptional customer service by expanding the client base through in-store interactions and suggestive selling.
- Efficiently fulfilled digital customer orders by picking, packing, and shipping merchandise.
- Adhered to Asset Protection policies, ensuring inventory control and compliance.
- Executed smooth checkout processes and addressed customer requests promptly.
- Provided personalized beauty advice and product recommendations to customers.
- Demonstrated makeup techniques, color theory, and application methods to customers.
- Developed a strong knowledge of current makeup trends, products, and services.
- Assisted in merchandising displays, restocking shelves, and maintaining inventory levels.
Crew Member
McDonald's
McKinney, Texas
05.2019 - 12.2019
- Followed Asset Protection policies to support inventory control and loss prevention.
- Prepared and packaged food orders accurately in a fast-paced environment.
- Handled cashier duties including taking orders and processing payment
Skills
Technical Skills
- ServiceNow administration and workflow support
- IT Service Management (ITSM) principles
- Troubleshooting and diagnosis (hardware/software/network)
- Application support and help desk ticketing
- Technical documentation and reporting
- Data entry, verification, and database management
- Monitoring and resolving security incidents, malware, and viruses
- Software installation, configuration, and maintenance
- POS system operation and transaction processing
- Programming fundamentals and scripting (Python, SQL, or relevant languages)
- Web design and development basics
- Search Engine Optimization (SEO) and digital content management
Analytical & Project Skills
- Project coordination and task tracking (Agile/Scrum environments)
- Data analysis for operational or business insights
- Process improvement and workflow optimization
- Goal setting, strategic planning, and decision-making
- Issue resolution and root cause analysis
Interpersonal & Customer-Facing Skills
- Customer service and support (phone, email, and in-person)
- Customer conflict resolution and relationship management
- Clear verbal and written communication
- Cross-department collaboration and facilitation
- Business development and strategic partnership support
- Marketing, promotions, and social media management
Customer relations
Verbal and written communication
Problem-solving
Analytical thinking
Conflict resolution
Education
Bachelor of Science - Computer Engineering
Texas Tech University
Lubbock, TX 08.2021 - Current
Associate of Science - Computer Science And Programming
Collin County Community College District
Plano, TX05-2025
High School Diploma - undefined
Plano Sr. High School
Plano, TX06.2019
Certification
Foundational C# with Microsoft
Currently Obtaining:
Python for Data Science, AI & Development
IBM and ISC2 Cybersecurity Specialist Professional Certificate
IBM IT Project Manager Professional Certificate
Microsoft Python Development Professional Certificate
Languages
English: Native/Bilingual
French: Elementary
Korean: Limited
Chinese (Mandarin)
Elementary
Activities and Honors
Interact Club Officer (Historian)
Plano Senior High School — August 2018 to May 2019
Served as Historian for the Interact Club, a Rotary International–affiliated organization. Documented club activities, events, and community service initiatives while helping maintain member engagement and promote the club’s mission.
Volunteer
Karen Hands Ministry, 3801 K Ave, Plano, TX — January 2018 to February 2019
Volunteered monthly (every fourth Saturday) with a nonprofit organization serving underserved communities in South Dallas. Assisted with event setup, food distribution, clothing services, and cleanup. Provided support to guests by answering questions and creating a welcoming, positive environment.
Children’s Ministry Assistant
Word at Shaw Church, 4265 Shaw Blvd — 2013 to November 2017
Supported toddler care and children’s ministry programs, assisting with supervision, activities, and engagement. Worked closely with ministry leadership to ensure a safe, structured, and nurturing environment for children.
Special Olympics Volunteer (Buddy)
Ritenour High School — 2015 to 2016
Served as a volunteer “buddy” for Special Olympics participants, providing guidance and support during events. Assisted with navigating activities, ensuring timely participation, and offering encouragement. Helped facilitate access to medical attention when needed and participated in recreational activities alongside athletes.
Timeline
Beauty Consultant
JCPenney
02.2026 - Current
Business Co-Founder and Webmaster
GloFro LLC
12.2022 - Current
Student Assistant
Texas Tech University
10.2021 - 12.2024
Bachelor of Science - Computer Engineering
Texas Tech University
08.2021 - Current
Assistant
White Consulting LLC
11.2020 - 05.2023
Sales Associate
Macy's
12.2019 - 03.2020
Crew Member
McDonald's
05.2019 - 12.2019
High School Diploma - undefined
Plano Sr. High School
Associate of Science - Computer Science And Programming
Collin County Community College District