Toni Maduba
Washington,District of Columbia
Summary
Reliable and disciplined security professional with experience in operations dispatching, armed/unarmed security, emergency response, and high‑pressure decision‑making. Known for maintaining calm judgment, enforcing safety protocols, and coordinating communication across teams, routes, and law enforcement. Strong background in surveillance monitoring, access control, incident reporting, and customer communication. Brings a blend of operational awareness, technical skill, and frontline professionalism to support secure, efficient, and compliant environments.
Overview
16
16
years of professional experience
7
7
Certifications
Work History
Operations Dispatcher
Loomis Armored US
Springfield, Virginia
10.2024 - Current
- Control access to secure facilities, verifying personnel and enforcing branch security policies.
- Monitor CCTV, conduct patrols, and maintain a visible security presence to deter threats.
- Respond to emergencies with sound judgment, de‑escalation, and adherence to legal firearm standards.
- Maintain detailed dispatcher logs, documenting hourly calls, route issues, suspicious activity, and liability concerns.
- Coordinate communication with all routes, ensuring accurate ETAs, updates, and operational clarity.
- Handle incoming customer calls regarding pickups, special requests, and service adjustments.
- Generate ETA reports and communicate route changes to operations leadership.
- Support ATM messengers with force balances, combo lists, and troubleshooting ATM‑related issues.
- Send safety and security alerts to field teams and management.
- Assist with variable account pickups/deliveries and special operational projects.
Customer Support Specialist
Lowe's
Washington, District of Columbia
03.2024 - 10.2024
- Provided frontline customer support, resolving inquiries and improving customer satisfaction.
- Maintained security awareness at store entrances and monitored for loss‑prevention concerns.
- Assisted with inventory organization, merchandise stocking, and customer product guidance.
- Demonstrated professional communication in a fast‑paced retail environment.
Technical Support Engineer
PCStore Engineers
04.2010 - 08.2023
- Delivered technical troubleshooting for hardware, software, and network issues across diverse clients.
- Installed, configured, and repaired systems to reduce downtime and improve performance.
- Maintained detailed documentation for audits, repairs, and system configurations.
- Trained users on new systems and provided clear communication for non‑technical audiences.
- Conducted malware removal, connectivity troubleshooting, and peripheral configuration.
Education
Associate of Science - Computer Science
Yaba College of Technology
Lagos12-2020
Some College (No Degree) - IT Fundamentals (CompTIA A+ Equivalent)
University of The District of Columbia
Washington, District of Columbia, DCSkills
- Surveillance Systems
- CCTV
- Access Control
- Incident Reporting
- Log Management
- Microsoft Office
- Excel
- Google Workspace
- Radio/Dispatch Communication Systems
- Basic Networking
- Windows/macOS
- Time Management
- Conflict Resolution
- Emergency Management
- Threat Identification
Certification
Armed Security License (DCJS)
Timeline
Operations Dispatcher
Loomis Armored US
10.2024 - Current
Customer Support Specialist
Lowe's
03.2024 - 10.2024
Technical Support Engineer
PCStore Engineers
04.2010 - 08.2023
Associate of Science - Computer Science
Yaba College of Technology
Some College (No Degree) - IT Fundamentals (CompTIA A+ Equivalent)
University of The District of Columbia