James Newell
Suitland,MD
Summary
I have substantial work experience and a strong work ethic. I am certified in customer relations management, bomb threats, emergency management, first aid, CPR, AED overview, and recognizing terrorist surveillance indicators.
Results-driven with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Supervisor and Dispatcher
Allied Universal Security Services
Alexandria, VA
2025.05 - Current
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Trained new employees on company policies and procedures.
- Collaborated with other departments to coordinate workflow processes between teams.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Supervisor
Allied Universal Security Services
Camp Springs , MD
2025.04 - 2025.05
- Managed security officers
- Ensured they were following protocols
- Making sure he was up to date on security procedures
- Ensured the store managers were updated on our policy’s
- Worked closely with the client manager
- Listened and reviewed all complaints
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary
- .
- Advised staff members on best practices for personal safety while on the job.
- Created detailed reports summarizing daily operations for senior management review.
- Supervised security staff on site and provided training as needed.
- Implemented new security protocols to prohibit trespassing and increase safety.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Evaluated employee performance through periodic reviews and documented results accordingly.
Bank Security
Allied Universal
2025.02 - 2025.05
- Protect bank assets, employees, and customers by safeguarding cash, documents, and valuables
- Ensure secure storage during transfers, identify suspicious activities, prevent illegal actions such as forgeries and embezzlement, and adhere to the Bank Secrecy Act (BSA)
- Respond to medical emergencies, fires, or natural disasters by evacuating crowds, providing first aid, and collaborating with emergency services and law enforcement
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Patrol Driver
Signal security
Greenbelt, Maryland
2025.02 - 2025.04
- Adhered to company policies and procedures related to safety and security standards.
- Managed time efficiently when making multiple stops along designated routes.
- Inspected vehicles for mechanical items and safety issues prior to operating them.
- Utilized GPS navigation systems to plan efficient routes for deliveries.
- Maintained accurate logs of vehicle inspections and repair status.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Responded quickly to emergency situations and provided assistance as needed.
- Ensured all alarms were functioning correctly at the end of each shift.
- Investigated incidents, gathered evidence, wrote reports, and presented findings to appropriate personnel.
- Provided escort services for visitors, employees, vendors. as requested.
- Assisted law enforcement agencies with investigations as needed.
- Patrolled the grounds using marked patrol vehicle when necessary.
- Inspected doors and windows to ensure they were locked properly each shift.
Loss Prevention Supervisor
Giant Food Stores
Alexandria, VA
2024.09 - 2025.02
- Investigated incidents of theft by identifying suspects, gathering evidence, and preparing detailed reports.
- Analyzed video surveillance footage to identify potential criminal activity.
- Assisted store managers in creating schedules for coverage of vulnerable areas within the store.
- Prepared daily reports detailing any incidents that occurred during shift hours.
- Performed regular security audits to ensure policies are being followed correctly.
- Developed relationships with local law enforcement agencies to facilitate information sharing regarding criminal activity.
- Provided training to staff on loss prevention policies and procedures.
- Maintained accurate records of losses due to shoplifting or fraud.
- Reviewed inventory discrepancies and took corrective action as necessary.
- Enforced company policies relating to the detection, investigation, and resolution of suspicious activity.
- Conducted investigations and interviewed witnesses to determine the cause of loss incidents.
Asset protection specialist
Allied Universal
Camp Springs, Maryland
2024.07 - 2025.02
- My top priority is ensuring the safety of employees and customers
- Individuals with a history of criminal activity, intoxication, or posing a safety risk will be denied entry or asked to leave
- I ensure customers adhere to store policies and address their concerns
- Additionally, I conduct daily reports and patrols to maintain security
- My mission is to minimize losses, sustain company continuity, and provide a secure workplace for all stakeholders
Custodian Supervisor
Parks and Recreation Department
Upper Marlboro, Maryland
2023.01 - 2024.09
- Performed minor maintenance tasks such as painting or changing light bulbs.
- Implemented new procedures to improve efficiency and cost savings measures.
- Resolved conflicts between staff members in a timely manner.
- Monitored supply inventory levels and placed orders as needed.
- Conducted regular inspections of work areas to ensure that standards were met.
- Assisted with interviewing, hiring, and evaluating personnel performance.
- Provided guidance and assistance to staff when needed in order to complete tasks efficiently.
- Created detailed reports on daily activities, personnel issues, maintenance needs.
- Coordinated with other departments to ensure smooth running of daily operations.
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
- Providing support services for a variety of events including setup and breakdown assistance as needed.
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Ensuring all equipment is properly maintained and serviced regularly according to manufacturer guidelines.
- Maintained records of attendance, leave requests, wages paid.
- Established policies for security access and control of keys and equipment.
Ambassador
The Washington International Horse Show
Upper Marlboro, MD
2022.06 - 2023.10
- Assisted in organizing events and delegated tasks to the team
- Promoted the company's products or services to increase sales and brand awareness
- Acted as the representative of the brand and embodied the company's values
Owner of Non-profit Organization
Hope Riders of Clinton Maryland
Brandywine, MD
2017.10 - 2023.07
- Company Overview: My organization supports Howard University's Sickle Cell Program and has received media recognition
- Instruct children and adults in the basics of horsemanship
- As a former leader, I managed a team by delegating tasks to ensure high-quality customer service
- In my role as CEO, I oversee employee performance, make critical corporate decisions, manage payroll, develop schedules, and provide customer service through handling phone calls and appointments
- My organization supports Howard University's Sickle Cell Program and has received media recognition
- Ensured compliance with applicable laws and regulations related to business operations.
- Set pricing structures according to market analytics and emerging trends.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Hired and trained new department managers to increase team oversight and productivity.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
Farm Manager
The Educated Horsemen
Upper Marlboro, MD
2019.08 - 2023.07
- Supervised a summer camp for 30 youth, teaching horse riding, dog training, animal care, and facility upkeep
- Scheduled clients and staff, managed payroll, and sent daily emails
Camp Counselor
Hope Riders Dude Camp
Clinton, MD
2016.03 - 2021.10
- Supervised horsemanship camp, created lesson plans, and tracked participant progress
Access Control Specialist
Signal security
Greenbelt, Maryland
- Monitored, tracked and reported on access control system events such as lockouts or unauthorized entry attempts.
- Investigated incidents related to misuse of the Access Control System and took necessary action accordingly.
- Provided technical support to end users regarding the use of Access Control Systems.
- Evaluated performance metrics associated with usage of the Access Control System and identified areas for improvement.
- Created database-driven reports related to who accessed what area at any given time.
- Performed regular audits to ensure access control systems were functioning properly.
- Collaborated with other departments within the organization on projects involving integration between different technologies used for access control purposes.
- Ensured all changes made in Access Control System are documented accurately.
Education
Graduate -
Gwynn Park High School
Brandywine, MDSkills
- Asset protection
- Emergency response
- Surveillance systems
- Security protocols
- Loss prevention
- Conflict resolution
- Team leadership
- First aid certification
- Risk assessment
- Customer relations
- Security management
- Event coordination
- Data analysis
- Employee training
- Business intelligence
- Financial analysis
- Operational efficiency
- Brand promotion
- Staff supervision
- Crisis management
Certification
- EverFi Financial Literacy
- Workplace Harassment Prevention
- Problem Solving/Critical Thinking
- Professional Communication
- Event Organization
- Crowd Control/Conflict Management
- Public Relations/Customer Service
- Performance Management
- Recruiting
- Farming
- Bookkeeping
- Training/Development
- Computer Proficiency
- Asset Protection/Management
- Loss Prevention
- Risk Management
- Operations Leadership
- Working Culture
- Strategic Implementation
- Customer Relations
- Bomb Threats
Timeline
Supervisor and Dispatcher
Allied Universal Security Services
2025.05 - Current
Supervisor
Allied Universal Security Services
2025.04 - 2025.05
Patrol Driver
Signal security
2025.02 - 2025.04
Bank Security
Allied Universal
2025.02 - 2025.05
Loss Prevention Supervisor
Giant Food Stores
2024.09 - 2025.02
Asset protection specialist
Allied Universal
2024.07 - 2025.02
Custodian Supervisor
Parks and Recreation Department
2023.01 - 2024.09
Ambassador
The Washington International Horse Show
2022.06 - 2023.10
Farm Manager
The Educated Horsemen
2019.08 - 2023.07
Owner of Non-profit Organization
Hope Riders of Clinton Maryland
2017.10 - 2023.07
Camp Counselor
Hope Riders Dude Camp
2016.03 - 2021.10
Access Control Specialist
Signal security
Graduate -
Gwynn Park High School