Mark Gleeson
Reading
Summary
Dedicated and dependable security professional, Can adapt and manage crisis situations, First aid/AED and CPR certified, Experienced in CCTV monitoring, Dispatch experience, Facility patrols and deescalating situations. I also have experience providing excellent customer service and following instructions with general labor tasks. I am a great listener and always willing and excited to learn
Overview
14
14
years of professional experience
1
1
Certification
Work History
Public Safety Officer/Dispatcher
Curry College
09.2024 - Current
- Maintained accurate records of incidents and actions taken during shifts, contributing to effective communication between team members and supervisors.
- Provided first aid assistance during medical emergencies, applying life-saving techniques until paramedics arrived on scene.
- Patrolled assigned areas on foot, horseback or by vehicle.
- Monitored surveillance systems for potential threats or suspicious behavior around critical infrastructure, reporting findings to appropriate authorities for further investigation.
- Participated in ongoing training sessions to stay up-to-date on best practices in public safety operations and procedures.
- Notified emergency personnel of incidents requiring medical assistance and aid.
- Collaborated with law enforcement agencies to share intelligence, coordinate responses, and support investigations into criminal activity.
- Performed crowd control duties during large gatherings or events, maintaining order while prioritizing the safety of all attendees.
- Utilized conflict resolution skills to de-escalate tense situations involving disputes between community members.
security/front desk
TripAdvisor
09.2020 - 09.2024
- Utilized problem solving skills to handle difficult customers in a courteous manner while resolving their issues quickly
- Adhered strictly to company policies related to confidentiality and data protection regulations
- Identified potential threats before they occurred through proactive measures such as scanning for unauthorized items
- Maintained records of personnel entering and leaving the premises as well as any suspicious activity or incidents reported
- Resolved conflicts between individuals peacefully without involving law enforcement whenever possible
- Inspected vehicles entering or exiting the facility for hazardous materials or contraband items
- Conducted regular patrols throughout the building to identify potential safety hazards or violations of policy and procedure
- Responded quickly and appropriately to alarms, disturbances or other security-related issues
Warehouse Associate
Amazon
01.2018 - 01.2020
- Collaborated with team members to complete tasks efficiently and accurately
- Loaded and unloaded trucks quickly and safely using pallet jacks and other equipment
- Sorted and organized merchandise in preparation for shipment
- Moved products and equipment to appropriate locations to maintain workspace cleanliness
Security Officer at a Medical Facility
Habit OPCO
01.2015 - 01.2018
- Patrolled premises regularly to maintain order and establish security presence
- Performed routine checks of doors, windows, and gates for security breaches
- Utilized strong communication skills to interact with staff, guests, vendors and law enforcement personnel in a professional manner
- Observed, reported and documented suspicious activities to management
Company Box Truck Driver
Logan airport
01.2013 - 01.2015
- Maintained cleanliness of cab area by wiping down surfaces between trips
- Worked cooperatively with co-workers in order to complete tasks efficiently
- Performed pre-trip inspections on vehicles according to company policies and procedures
- Followed applicable state and federal regulations related to the safe operation of a commercial motor vehicle
- Exercised extreme caution when maneuvering around tight spaces or crowded areas while driving the box truck
Cashier
Mcdonalds
01.2011 - 01.2013
- Developed strong customer service skills, with experience in resolving customer complaints efficiently and professionally
- Performed daily maintenance tasks such as counting the cash drawer, balancing receipts, and restocking supplies
- Balanced cash drawer and performed daily audit procedures
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Operated cash register and accurately processed payments, returns, and exchanges
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Built and maintained positive working relationships with co-workers
Education
High School Diploma -
Revere High School
Revere, Ma06.2013
Skills
- Safety Procedures
- Security Officer Supervision
- Visitor Management
- Crisis Situations
- Incident Reporting
- Customer Service Status Reports
- Asset Protection
- Professional Telephone Etiquette
- Facility Oversight
- CCTV Monitoring
- Exterior Patrolling
- Security Investigations
- Responding to Security Breaches
- Entrance Screening
- Legible Report Writing
- First aid and CPR certified
- Emergency response
- De-escalation strategies
- Fire prevention
Certification
First aid/ AED and CPR certificattion
Timeline
Public Safety Officer/Dispatcher
Curry College
09.2024 - Current
security/front desk
TripAdvisor
09.2020 - 09.2024
Warehouse Associate
Amazon
01.2018 - 01.2020
Security Officer at a Medical Facility
Habit OPCO
01.2015 - 01.2018
Company Box Truck Driver
Logan airport
01.2013 - 01.2015
Cashier
Mcdonalds
01.2011 - 01.2013
High School Diploma -
Revere High School
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