Amber Mattoon
Leland,NC
Summary
Organized and dependable candidate with over 6 years of face to face customer service experience. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, customer service and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Public Safety Officer/Dispatcher
Novant New Hanover Medical Center Company Police
01.2023 - Current
- Enhanced public safety by conducting regular patrols and responding to emergency situations in a timely manner.
- Improved community relations through proactive engagement with local residents and businesses, addressing concerns and providing information on public safety initiatives.
- Collaborated with law enforcement agencies to share intelligence, coordinate responses, and support investigations into criminal activity.
- Conducted comprehensive risk assessments for events and facilities, implementing appropriate security measures to ensure public safety.
- Utilized conflict resolution skills to de-escalate tense situations involving disputes between community members.
- Conducted searches of individuals, vehicles and premises.
Sales/General Warehouse Associate
American Uniforms Sales
01.2020 - 08.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Expedited order fulfillment through accurate picking of products from storage locations according to company guidelines.
- Optimized space utilization within the warehouse by reorganizing storage areas following established guidelines.
- Demonstrated flexibility and adaptability to address fluctuating workload demands while maintaining a high level of productivity.
Kennel Attendant
Rocky Point Veterinary Clinic
03.2019 - 01.2020
- Improved animal care by consistently monitoring their health and behavior, promptly reporting any concerns to veterinarians.
- Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
- Increased adoption rates by assisting in the successful matching of pets with compatible families.
- Assisted in administrative duties such as record keeping, appointment scheduling, and inventory management for efficient kennel operations.
Warehouse Associate
Galls LLC
10.2018 - 11.2019
- Contributed ideas on ways to improve or optimize warehousing procedures
- Cleaned and maintained warehouse in compliance with OSHA safety standards
- Received, picked, stocked, and shipped goods and materials within 24 hours of arrival or order entry
- Attached identifying tags or labels to materials or marked information on cases, items, or containers
- Examined incoming and outgoing shipments, rejected damaged items and appropriately recorded any discrepancies
- Received incoming shipments and reviewed contents against purchase order for accuracy
- Operated UPS shipping system efficiently and accurately.
- Improved warehouse efficiency by streamlining inventory management processes.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
Sales Associate
Galls LLC
04.2017 - 10.2018
- Addressed customer inquiries and concerns to facilitate decision-making and minimize anxiety
- Maintained up-to-date knowledge of customer buying habits
- Worked flexible schedule to accommodate changing customer levels
- Process cash drawer and deposits, as well as customer POS sales
- Maintained visually appealing and effective displays for the entire store
- Built a loyal clientele to retain a high level of repeat and referral business
- Met incoming customers and provided immediate assistance
- Assisted store manager in completing manager duties and requirements
- Trained all new sales employees on effective techniques
- Assisted in warehouse operations such as picking, stocking, and processing customer orders within 24 hours of arrival.
Education
High School Diploma -
Emsley A Laney High School
Wilmington, NC01.2016
Skills
- Time management
- Customer service
- Shipping and receiving
- Merchandising
- Conflict De-Escalation
- General Labor
- Healthy and Fit
- Public Relations
- Multitasking
- Strong communication skills
- Determined
- Adaptable
- Customer service-oriented
- Natural leader
- Results-driven
- Exceptional problem solver
- Time management
References
Lieutenant Randy Askew (910) 899-1500 Supervisor Company Police
Sergeant Patrick LaRose (910) 391-6424 Supervisor Company Police
Patrick Bass (842) 685-9179 Manager American Uniform Sales
William Royal (910) 970-6204 Personal Reference
Timeline
Public Safety Officer/Dispatcher
Novant New Hanover Medical Center Company Police
01.2023 - Current
Sales/General Warehouse Associate
American Uniforms Sales
01.2020 - 08.2022
Kennel Attendant
Rocky Point Veterinary Clinic
03.2019 - 01.2020
Warehouse Associate
Galls LLC
10.2018 - 11.2019
Sales Associate
Galls LLC
04.2017 - 10.2018
High School Diploma -
Emsley A Laney High School
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