Toni Marshall

• Assisted customers with product selection decisions based on their individual needs
• Managed daily operations of the part department, including ordering, receiving, stocking and merchandising products
• Resolved customer complaints in a timely manner while ensuring customer satisfaction
• Supervised inventory control measures, collaborating with purchasing personnel to verify cost-effective replenishment
• Addressed and resolved escalated customer complaints and worked to restore satisfaction
• Managed inventory audits, financial reconciliations and sales reporting
• Identified new opportunities to increase sales and achieve store targets
• Oversaw employee recruiting, onboarding and training on store procedures
• Coordinated employee schedules for optimum performance and shift coverage
• Held employees accountable to company policies, procedures and service standards
• Managed daily store operations to ensure efficiency and productivity
• Scheduled staff shifts, vacations, and time off requests fairly and efficiently
• Hired, trained, and supervised employees while promoting positive work environment
• Maintained clean, safe, and organized store environment for customers and employees
• Handled customer complaints professionally and resolved issues promptly
• Monitored inventory levels and ordered new stock as needed to maintain appropriate levels
• Established welcoming atmosphere by providing excellent customer service at all times
• Oversaw cash handling procedures, including register reconciliation at end of each shift
• Ensured compliance with company policies, procedures, and safety guidelines
• Prepared team schedules with focus on maintaining optimal employee coverage for business needs

• Oversaw operations of commercial drivers to ensure compliance with safety regulations.
• Assisted in managing commercial accounts by coordinating client communications and addressing inquiries. Supported account management activities by organizing documentation and maintaining records. Facilitated communication between clients and internal teams to ensure smooth service delivery.
• Sourced and secured new accounts to expand client portfolio.
• Facilitated effective communication strategies to enhance team collaboration.

• Supervised daily operations and staff performance in parts sales department.
• Trained and mentored new team members on product knowledge and customer service techniques.
• Ensured inventory accuracy through regular audits and effective stock management practices.
• Assisted customers in selecting the right automotive parts, enhancing overall satisfaction.
• Managed cash register operations, ensuring accurate financial transactions during shifts.
• Resolved customer inquiries and complaints promptly, maintaining high service standards.

Executed timely delivery of parts to ensure operational efficiency.

Assisted customers with inquiries and issues in a timely manner. Provided support to team members to enhance service delivery. Resolved customer complaints and challenges effectively.

Supported sales initiatives by assisting team members in achieving targets. Coordinated with colleagues to enhance customer service experiences. Participated in training sessions to improve product knowledge and sales techniques.