Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
References
Timeline
Generic

ROSA PEREZ

Beardstown

Summary

Interpreter with 19 years of experience helping diverse individuals. Moves easily between Spanish and English. Focused on advancing vocabulary, idiomatic and cultural understanding with up-to-date knowledge.1 Highly-motivated Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking with strong ability understanding the diversity. Highly organized, proactive and punctual with team-oriented mentality.

Overview

12
12
years of professional experience
1
1
Certification

Work History

HEALTHCARE INTERPRETER

CMH
RUSHVILLE , IL
04.2015 - Current
  • Translated spoken words simultaneously orally or using hand signs, maintaining message content and style.
  • 19 years of experience
  • certified science 2018
  • Experience in Customer service science 2012

Customer Service Representative

Aaron's sales and lease
Jacksonville, IL
01.2012 - 04.2015
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Developed strong customer relationships to encourage repeat business.
  • Collected deposits or payments and arranged for billing.
  • Educated customers on special pricing opportunities and company offerings.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.

Education

High School Diploma -

BHS
Beardstown, IL
06.2004

Skills

  • Spanish and English Fluency
  • Cultural Awareness and Sensitivity
  • Relationship Building
  • Word Conflict Resolution
  • Oral and Written Communication
  • Ethical Codes Adherence
  • Confidential Information Protection
  • Training on great customer service (I'm the super coach of a program that helps the team and culture improve, be more passionate and kind to others )
  • Reliable
  • love my profession

Accomplishments

Working as a Costumer Costume Service i was one of the top sellers.

3 years in a row in central illinois.

I made it to the news paper twice, one in Beardston for working at the respiratory Clinic back in 2020 due to covid.

I was named the voice that breaks the language barrier.

The new paper in Jacksonville called me because they wanted someone that works with the public and understand the needs of our comunity.

Certification

  • Certified Healthcare Interpreter

Languages

Spanish
Professional

References

References available upon request.

Timeline

HEALTHCARE INTERPRETER

CMH
04.2015 - Current

Customer Service Representative

Aaron's sales and lease
01.2012 - 04.2015

High School Diploma -

BHS

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ROSA PEREZ