Toni Matthews
Cleveland Heights,OH
Summary
Dedicated Lead Medical Assistant equipped to manage patient, administrative and team needs with organized approach and good prioritization skills. Keeps team members on-track with close monitoring and motivational strategies. Handles patients' needs with friendly, knowledgeable approach while effectively meeting demands of busy offices and maintaining compliance with important standards.
Overview
20
20
years of professional experience
Work History
Medical Assistant
Cleveland Clinic
04.2024 - Current
- Assisted with patient intake, ensuring accurate data entry and timely processing.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Lead Medical Assistant/Practice Lead
University Hospitals Pediatricenter
08.2012 - Current
- Trained newly hired medical assistants each on office procedures important tasks.
- Triaged incoming calls for provider to determine callers' likely needs, including immediate appointments or scheduled visits.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Prepared patient charts
- Sanitized, restocked and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
Lead Medical Assistant
MedGroup Urgent Care
05.2006 - 08.2012
- Trained newly hired medical assistants each on office procedures and important tasks.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
Education
Associate of Science - Nursing
Fortis College
Cuyahoga Falls, OH09.2026
Medical Assisting Certificate - Medical Assisting
Sanford Brown College
Middleburg Heights, Ohio05.2004
Skills
- Leadership skills
- Medication Administration
- Treatment Room Preparation
- Communication
- Medical Knowledge
- Knowledge of safety and sanitation
- Computer skills
- Cleanliness and organization
- Appointment Scheduling
- Procedure Assistance
- Critical Thinking
- Conflict Resolution
Timeline
Medical Assistant
Cleveland Clinic
04.2024 - Current
Lead Medical Assistant/Practice Lead
University Hospitals Pediatricenter
08.2012 - Current
Lead Medical Assistant
MedGroup Urgent Care
05.2006 - 08.2012
Associate of Science - Nursing
Fortis College
Medical Assisting Certificate - Medical Assisting
Sanford Brown College