Summary
Overview
Work History
Education
Skills
Accomplishments
Clearance
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Timeline
Hi, I’m

TONI McDUFFIE

Brandywine,MD
TONI McDUFFIE

Summary

Driven and resourceful administrative professional with 14+ years of experience assisting with the work of high-achieving executives. Successfully manages high-volume workloads in rapidly changing environments. Skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking, and schedule coordination. Dependable, a quick-learning team player with effective communication and organization skills, completes assigned tasks with a focus on quality, meets deadlines, is attentive and detail-oriented, great with people, and makes decisions that are in the best interest of the mission. Currently seeking to obtain and maintain a full-time position that offers professional challenges while also utilizing my organizational, interpersonal, time management, and problem-solving skills. I'm hardworking and passionate and eager to contribute and learn.

Overview

23
years of professional experience

Work History

Westat

Executive Assistant and Project Coordinator
08.2019 - Current

Job overview

  • Support the Health Sector Lead and Public Health Practice.
  • Manage inflow and outflow of mobile equipment throughout the organization.
  • Coordinate Meetings (in-person and remote),
  • Prepare Expense Reports,
  • Manage and Organize Travel Arrangements (Air, Ground, Hotel)
  • Provide Project support for multiple projects and varied tasks,
  • Worked jointly on the COVID-19 Co-Immunity Study Part I & Part II for the University of Louisville, KY,
  • Work closely with Vice President, Associate Directors, Project Managers,
  • Serves as Lead for onboarding new hires
  • Train new Administrative Assistants
  • Created and Initiated Phase 2 of the new-hire process
  • Responsible for coordinating LMS Training with new hires,
  • Excellent data entry and analytical skills,
  • Highly organized with strong analytical and time management skills,
  • Have the ability to work in a fast-paced environment
  • Problem solver
  • Provide the tools and information needed for a seamless onboarding process,
  • Manage office operations, such as staff meetings using Skype, WebEx, MS Teams, and Zoom.,
  • Responsible for processing expense reports for local and domestic travel,
  • Maintaining accurate records of subscriptions and dues
  • Organize, create, navigate, and attend bi-weekly meetings using Zoom, Skype, MS Teams,
  • Transcribe meeting notes from video to text. and from video to Word document,
  • Process Project Cost Reports and prepare Budget Analysis
  • Write, distribute, and edit emails, memos, letters, and Word documents as needed
  • Maintain current records for Task Order Proposals using Excel and SmartSheet
  • Generate periodic reminders for monthly reports, resume updates, LMS training, semi-monthly timesheets, birthdays
  • Collaborate with planning committees for All Staff Quarterly meetings,
  • Simplified monthly reports by utilizing OneDrive
  • Managed social media updates using Twitter, Instagram, SmartSheet, and Box,
  • Train staff members how to use Zoom and ZoomGov (meetings, webinars)
  • Manage projects for Project Directors (monthly reports, budget analysis),
  • Place office supply orders, and catering orders, resolve printer issues, assist visitors, and ensure that day-to-day operations are seamless
  • Volunteered to help with special projects of varying degrees of complexity.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Managed mail and both incoming and outgoing correspondence, mail, email, and faxes.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
  • Used advanced software to prepare documents, reports, and presentations.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
  • Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
  • Managed executive calendars, scheduling meetings and appointments, and coordinating travel arrangements to optimize time.
  • Implemented time-saving solutions that significantly reduced meeting preparation times through efficient resource allocation.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
  • Processed travel expenses and reimbursements for the executive team and senior management group.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Handled confidential and sensitive information with discretion and tact.
  • Conducted research and analyzed data to provide detailed reports on various business topics.
  • Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
  • Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
  • Led staff and vendors in providing a high level of service for owners and guests.
  • Developed and maintained automated alert systems for important deadlines.
  • Screened calls and emails and initiated actions to respond to or direct messages for managers.
  • Used QuickBooks to produce monthly invoices, reports, and other deliverables.
  • Handled meeting logistics and event planning
  • Took notes and dictation at meetings.
  • Greeted visitors
  • Updated and maintained confidential databases and records.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Upheld strict timetables by maintaining accurate, balanced calendars.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
  • Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
  • Filed paperwork and organized computer-based information.
  • Improved office efficiency by implementing new filing systems and document management processes.
  • Organized and coordinated conferences and monthly meetings.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Created and managed office systems to efficiently deal with documentation.
  • Answered a high volume of phone calls and email inquiries.
  • Collaborated on special projects to improve overall business operations within the organization efficiently.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Assisted in the development of company policies and procedures, contributing to a more organized work environment.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Transcribed meeting minutes to support sales, business development, and senior management teams.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Coordinated events and worked on ad hoc projects.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Worked effectively in fast-paced environments.
  • Resolved problems, improved operations, and provided exceptional service.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Applied effective time management techniques to meet tight deadlines.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Proven ability to learn quickly and adapt to new situations.
  • Completed paperwork, recognizing and promptly discrepancies and promptly addressing them, and providing resolution.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Excellent communication skills, both verbal and written.
  • Delivered services to customer locations within specific timeframes.
  • Organized and detail-oriented with a strong work ethic.
  • Assisted in developing training materials and organized workshops aimed at enhancing skill sets among staff members working under various capacities on different projects within the organization.
  • Gained strong leadership skills by managing projects from start to finish.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
  • Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout the process.
  • Conducted thorough post-project evaluations to identify areas for improvement in future initiatives.
  • Streamlined project management processes by implementing new organizational tools and software.
  • Managed competing demands and professionally adapted to frequent changes, delays, and unexpected events.
  • Sent newsletters and bulletins using MailChimp and dotmailer.
  • Negotiated contracts with vendors and suppliers, securing favorable terms for cost-effective procurement of resources needed for each project's success.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Maintained database and spreadsheets with accurate inventory and status.
  • Assembled manuals for team usage from vendor-supplied product data sheets and submittal information.
  • Responded to requests for information on materials to inquiring parties.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
  • Facilitated workshops to collect project requirements and user feedback.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules, and conflicts.
  • Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
  • Arranged travel and accommodation for team members and project partners.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Wrote technical narratives to document processes and design changes.
  • Identified potential risks and developed mitigation strategies to minimize disruptions to project timelines.
  • Prepared meeting agendas and minutes for distribution and record keeping.
  • Coordinated venue and catering arrangements, speaker and attendee liaison, and material distribution for meetings and events.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
  • Ensured prompt resolution of any conflicts or obstacles encountered during a project's execution phase, helping maintain smooth workflow across departments involved in its completion process.
  • Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
  • Sourced, vetted, and managed vendors needed to accomplish project goals.
  • Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions that could potentially be incorporated into new projects being undertaken by the company.
  • Implemented change management processes that minimized disruptions while maintaining forward momentum on projects.
  • Kept corporate and client information confidential, adhering to data safety measures.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Provided input and feedback on departmental initiatives, directives, and strategies to contribute to project success.
  • Tracked hours and expenses to keep the project on task and within budgetary parameters.
  • Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
  • Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
  • Created job files for each project and maintained current data in each file.
  • Monitored project progress, identified risks, and took corrective action as needed.
  • Established rapport and engaged with stakeholders to build lasting professional relationships.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
  • Analyzed project performance data to identify areas of improvement.
  • Assisted with onboarding newly hired staff members and coached on task prioritization.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Provided professional services and support in a dynamic work environment.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Led staff and vendors in providing high level of service for owner and guests.

Prince Georges County Government, Contractor

PC Refresh Lead/Tier II Analyst/Helpdesk
04.2018 - 11.2018

Job overview

  • PC Refresh Lead for Prince Georges County Government
  • Performed user data backup and restored manually and via User State Migration Tool (USMT), Worked with other Support Center analysts and Senior Technicians to understand workstation support needs,
  • Provided incident support resolution to customers with hardware, software, and application problems in-person and remotely,
  • Installed software per work order through Microsoft System Center Configuration Manager (SCCM),
  • Configured, install, and repair all desktop/laptop computers and all related peripherals, Responsible for the network, user files, and application securities such as Mobile Device Management.,
  • Performed daily Data Entry and General Administrative Support, Corresponds professionally via email and phone to clients, customers, and vendors,
  • Trained internal customers for the most efficient use of company hardware and software,
  • Configured, installed, and repaired specialized software applications as required by the end-user,
  • Cross-trained all new and existing Field Technician, Tier I and Tier II technicians,
  • Kept tracked of Personally Identifiable Information (PII) and Sensitive But Unclassified (SBU) data,
  • Ensured technical solutions and deployment schedules were executed and completed successfully and on time,
  • Maintained and Managed company assets and peripherals
  • Served as I.T. liaison between end-users and on-site I.T. Coordinators,
  • Provide polite, friendly customer service and written communication skills,
  • Assisted end-users with troubleshooting issues for Active Directory functions such as password resets, and account unlocks,
  • Experienced with Imaging and re-imaging computers (laptops and desktops) and Active Directory (AD),
  • Ensured trouble tickets are responded to within the Service-level agreement (SLA) and fully documented with the EasyVista ticketing system,
  • Efficiently responded to end-user support tickets, calls, and walk-ins,
  • Possessed comprehensive and current working knowledge of computers, printers, laptops, and standard windows applications,
  • Assisted with writing procedures for e-mail, home directories, file access/storage, and other local systems
  • Frequently inspected production area to verify proper equipment operation.
  • Supported budgeting processes by providing accurate forecasts and timely variance analyses.
  • Conducted rigorous testing of financial models, ensuring their reliability and relevance in real-world applications.
  • Reduced operational costs with thorough analysis of vendor performance metrics and contract negotiations.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Leveraged big data technologies to manage large datasets efficiently while maintaining high levels of performance.
  • Utilized machine learning algorithms to analyze historical data, leading to more informed strategy development.
  • Optimized resource allocation by conducting thorough cost-benefit analyses on potential investments.
  • Assessed data modeling and statistics to integrate high-level business processes with data rules.
  • Queried databases for information needed for report processing.
  • Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Generated reports detailing findings and recommendations.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Collected, arranged, and input information into database system.
  • Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
  • Developed new analytical models that improved forecasting accuracy and reduced risk exposure.
  • Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
  • Gathered, organized, and input information into digital database.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
  • Devised and implemented processes and procedures to streamline operations.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Conducted system analysis and implementation to maintain and improve computer systems.
  • Cultivated relationships with industry leaders and within company to share tips and information.
  • Enhanced interfaces to promote better functionality for users.
  • Identified and resolved problems through root cause analysis and research.
  • Maintained database systems to track and analyze operational data.
  • Developed custom software solutions tailored to specific organizational needs, resulting in significant time and cost savings.
  • Recommended process improvements to continually identify, analyze and fix constraints and challenges.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Evaluated the effectiveness of marketing campaigns using advanced statistical techniques, resulting in improved return on investment.
  • Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.
  • Researched and adopted new technologies to add value to existing offerings.
  • Validated results and performed quality assurance to assess the accuracy of the data.
  • Supported company expansion efforts through careful market research and competitive landscape assessments.
  • Increased efficiency by streamlining data analysis processes and implementing automation tools.
  • Guided acquisition process to capture projected cost and revenue synergies and move combined organizations forward.
  • Installed system updates to address vulnerabilities and reduce security issues.
  • Assisted in decision-making processes by presenting accurate, data-driven recommendations to stakeholders.
  • Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Conducted workplace compliance training to reduce liability risks and operate effectively.
  • Created and managed project plans, timelines and budgets.
  • Optimized core processes to improve business performance and operational agility.
  • Spearheaded efforts to migrate existing systems onto cloud-based platforms, resulting in improved accessibility, security, and scalability.
  • Performed budget analysis to control expenditures and predict future budget needs.
  • Excellent communication skills, both verbal and written.
  • Developed strong communication and organizational skills through working on group projects.
  • Organized and detail-oriented with a strong work ethic.
  • Resolved problems, improved operations and provided exceptional service.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Self-motivated, with a strong sense of personal responsibility.
  • Identified issues, analyzed information and provided solutions to problems.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Applied effective time management techniques to meet tight deadlines.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked well in a team setting, providing support and guidance.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

N.A.S.A., Contractor

Mobility SME/Lead - Refresh Coordinator
11.2011 - 04.2018

Job overview

  • Served as the agencies Lead on multiple Projects on the HP/ACES Contract at NASA Headquarters,
  • Responsible for conference room set-up of office space for monthly refresh (upgrades) efforts,
  • Coordinated volunteers and vendors tasks assisting with the outreach efforts during the refresh project,
  • Maintained accountability of inventory for both Government and Contractors,
  • Developed actions to improve processes and relations with Government and contractors needs
  • Provide expert guidance in the development of SOPs, documentation, testing, implementation,
  • Provide technical expertise in analyzing, diagnosing and resolving problems in support of the mobile platforms,
  • Responsible for asset accountability for proper invoicing in order to maintain an accurate record,
  • Served as the HR liaison and
  • Responsible for conducting employee annual reviews,
  • interviewed prospective interns and permanent employees,
  • Developed standardized customer communication templates (email, forms) and SOPs,
  • Activated, installed, and configured Smartphones, Androids, and iPads on Blackberry, Samsung Galaxy, and Apple manufacturers
  • Tracked and remediated support issues using Remedy and Service Manager for incident and service requests
  • Performed troubleshooting tasks
  • Restored data services, and applications
  • Operate and maintain our corporate scheduling tool for existing and upcoming mobile upgrades successfully,
  • Participated in numerous testing and training exercises and provided written technical feedback by documenting procedures for existing and new systems and applications across the Agency,
  • Developed an email tracking system for managing an increased number of ITPOC reminder responses and feedback,
  • Exceeded in reaching ticket SLA deadlines by 85% and as the Loaner Property Officer 100%.,
  • Lead POC for the Local Symantec Endpoint Encryption Management Administrator (SEEM) tool,
  • Supervised and provided direction and guidance to staff and officials at multiple levels of the agency,
  • Knowledgeable of Mobility Device Management (MDM) platform configurations, administration and maintenance,
  • Exhibit strong relationships with Management, Customers, Internal and External partners and vendors
  • Analyzed business problems, identifying root causes and developing robust solutions.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
  • Observed packing operations to verify conformance to specifications.
  • Promoted critical thinking by designing challenging assignments that required students to analyze and synthesize information.
  • Developed and presented business cases, presentations and reports to senior management.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Established a positive learning environment by fostering strong relationships with students, parents, and colleagues.
  • Documented diagnostic results and supported root cause analysis and troubleshooting.
  • Enhanced equipment operation through monitoring, diagnostics and proper maintenance.
  • Supported enterprise and business goals by introducing new product and service offerings.
  • Monitored and tracked user progress to identify improvement opportunities.
  • Collaborated with management to identify and prioritize new development concepts.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Prepared proposal documentation and specifications based on user analytics.
  • Continually pursued professional development opportunities to stay current with educational trends and research, ensuring high-quality instruction for all students.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Collaborated with other teachers to develop cross-curricular connections, enriching student understanding of complex topics.
  • Built, edited and tested customized computer system programs.
  • Maintained database systems to track and analyze operational data.
  • Managed user accounts, permissions and group policies for optimal system security.
  • Assembled, installed and tested new equipment and trained users in effective operation.
  • Generated reports detailing findings and recommendations.
  • Mentored new teachers on best practices for effective classroom management and instructional techniques.
  • Gathered, organized and input information into digital database.
  • Increased student motivation through the use of interactive technologies and collaborative learning strategies.
  • Developed engaging curriculum for diverse learners, adapting materials to meet individual needs.
  • Facilitated product development with implementation of standard best practices.
  • Designed and prepared technical reports, studies, and related documentation.
  • Implemented differentiated instruction techniques to accommodate various learning styles and abilities within the classroom.
  • Improved system performance by eliminating operational gaps and software bugs.
  • Installed, configured, and monitored new system features based on user needs.
  • Created and managed project plans, timelines and budgets.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Improved communication skills among students through regular group projects and presentations.
  • Improved user productivity and efficiency through system training and support.
  • Devised and implemented processes and procedures to streamline operations.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Worked with multidisciplinary teams in new product rollout, effectively addressing inquiries and troubleshooting issues.
  • Frequently inspected production area to verify proper equipment operation.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated student progress regularly, providing timely feedback for continuous improvement in academic performance.
  • Identified and recommended new products based on market research and consumer analysis.
  • Enhanced student comprehension by incorporating real-world examples and hands-on activities into lesson plans.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Collected, arranged, and input information into database system.
  • Worked effectively in fast-paced environments.
  • Strengthened communication skills through regular interactions with others.
  • Worked well in a team setting, providing support and guidance.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Organized and detail-oriented with a strong work ethic.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Provided professional services and support in a dynamic work environment.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Applied effective time management techniques to meet tight deadlines.
  • Resolved problems, improved operations and provided exceptional service.
  • Proven ability to learn quickly and adapt to new situations.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Gathered and organized materials to support operations.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.
  • Monitored performance metrics consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Increased efficiency by streamlining coordination processes and implementing new organizational systems.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Spearheaded volunteer programs that positively impacted local communities while showcasing the company''s commitment to social responsibility.
  • Entered data, generated reports, and produced tracking documents.
  • Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Handled incoming and outgoing shipping and receiving activities.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Inventoried and ordered office supplies to maintain availability of products.
  • Trained team members on new hotel services and products to support promotional efforts.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Interceded between employees during arguments and diffused tense situations.
  • Coordinated with human resources department to handle payroll and personnel databases.
  • Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Led teams in scheduled and unscheduled equipment maintenance to optimize readiness.
  • Maintained accurate records of student performance, using data-driven analysis to inform instructional decisions.
  • Designed innovative assessments that effectively measured student mastery of course objectives while minimizing test anxiety.
  • Managed budgets skillfully by tracking expenses diligently and allocating resources appropriately based on priority needs.
  • Reduced logistical errors through meticulous planning of transportation schedules and inventory management practices.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Implemented cost-saving measures through resource allocation optimization, leading to significant budget reductions.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Collected and analyzed business data from various departments to prepare reports and presentations for management.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Utilized proactive communication abilities to resolve employment-related disputes.
  • Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
  • Completed bi-weekly payroll for [Number] employees.
  • Organized company-wide events that boosted employee morale and cultivated team spirit within the organization.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Participated in workshops and in-service meetings to enhance personal growth and professional development.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Negotiated contracts successfully with vendors securing favorable terms while upholding high-quality standards.
  • Assisted in recruitment efforts, coordinating interviews and managing onboarding activities for new hires effectively.
  • Monitored front areas so that questions could be promptly addressed.
  • Used job-related software to draft and finalize written correspondence and documentation.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Kept high average of performance evaluations.
  • Streamlined vendor management processes, facilitating improved relationships and timely service deliveries.
  • Managed company schedule to coordinate calendar and arrange travel.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed strong communication and organizational skills through working on group projects.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Gained extensive knowledge in data entry, analysis and reporting.

N.A.S.A., Contractor

Center Security POC – PKI Registered Authority and SecurID RSA Token Lead
11.2004 - 01.2011

Job overview

  • As the Centers Registration Authority (RA), I provisioned, verified and distributed end-users requests for digital certificates, which tells Certificate Authority (CA) to issue it.,
  • Maintained vital records of Public Key Infrastructure (PKI), for all of NASA Headquarters and across the Agency,
  • Created digital certificate for authorized personnel with the Government Agencies and issue public encryption keys for specific users permitted by the Certificate Authority (CA).,
  • Ensured comprehensive network security standards are maintained and abided by everyone,
  • Consistently maintains visibility on all requests on both PC and MAC platforms,
  • Constantly enabling/disabling accounts as requested in a timely manner,
  • Ensuring confidentiality and sensitive information associated with an end-users profile is current and active,
  • Created and Maintained certificate logs of all issued certificates approved, revoked, disabled, cancelled, updated and re-authorized profiles,
  • Performed Employee annual reviews (performance, corrective actions of subordinates),
  • Conducted on-boarding and off-boarding processes of employees, on and offsite,
  • Was responsible for provisioning IdMax request for job specific NASA Applications, Accounts and Secure Access
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Organized and detail-oriented with a strong work ethic.
  • Identified issues, analyzed information and provided solutions to problems.
  • Strengthened communication skills through regular interactions with others.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Developed strong communication and organizational skills through working on group projects.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Worked effectively in fast-paced environments.
  • Provided professional services and support in a dynamic work environment.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Excellent communication skills, both verbal and written.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Applied effective time management techniques to meet tight deadlines.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

NASA Contractor

PMO Project Coordinator/Application & Logistics Support
02.2001 - 04.2018

Job overview

  • Coordinate Meetings (in-person and remote), Prepare Expense Reports, Manage and Organize Travel Arrangements (Air, Ground, Hotel), Provide Administrative Assistance and Project Assistance on multiple and varied tasks
  • Tracked hours and expenses to keep project on task and within budgetary parameters.
  • Wrote technical narratives to document processes and design changes.
  • Supported company growth by successfully executing strategic projects aligned with business goals.
  • Kept corporate and client information confidential, adhering to data safety measures.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Managed multiple projects simultaneously while maintaining focus on priorities and deadlines in a fast-paced environment.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Fostered a culture of continuous improvement within the project management office, encouraging team members to identify and share best practices for efficient project delivery.
  • Developed comprehensive project plans, outlining scope, objectives, and deliverables for successful execution.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Implemented change management processes, minimizing disruptions to ongoing projects.
  • Ensured compliance with regulatory requirements by closely monitoring relevant laws and guidelines throughout the entire project lifecycle.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Maintained accurate documentation of project progress, ensuring transparency and accountability at all stages.
  • Assisted with onboarding newly hired staff members and coached on task prioritization.
  • Maintained database and spreadsheets with accurate inventory and status.
  • Negotiated contracts with vendors to secure high-quality resources at competitive prices, optimizing budget allocation without sacrificing quality.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Enhanced stakeholder satisfaction by managing expectations and delivering results according to set timelines.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Established rapport and engaged with stakeholders to build lasting professional relationships.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Sent newsletters and bulletins using MailChimp and dotmailer.
  • Facilitated workshops to collect project requirements and user feedback.
  • Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success.
  • Arranged travel and accommodation for team members and project partners.
  • Assisted in budget development and financial tracking, ensuring resources were effectively allocated throughout the project lifecycle.
  • Coordinated cross-functional teams to ensure timely completion of project milestones.
  • Analyzed project performance data to identify areas of improvement.
  • Optimized resource allocation by creating detailed work breakdown structures that clearly outlined task dependencies and timelines.
  • Facilitated training sessions for team members on new processes and tools, increasing adoption rates and boosting productivity.
  • Responded to requests for information on materials to inquiring parties.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
  • Prepared meeting agendas and minutes for distribution and record keeping.
  • Created job files for each project and maintained current data in each file.
  • Coordinated venue and catering arrangements, speaker and attendee liaison and material distribution for meetings and events.
  • Photocopied, distributed and emailed documents to project managers.
  • Assembled manuals for team usage from vendor-supplied product data sheets and submittal information.
  • Collaborated with senior leadership to define project goals and align them with organizational objectives.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Established clear lines of communication with stakeholders, providing regular updates on project status and addressing concerns as they arose.
  • Analyzed performance data to identify areas for improvement and adjust strategies accordingly for optimal outcomes.
  • Conducted post-project evaluations to identify lessons learned and inform future initiatives for continuous improvement efforts.
  • Passionate about learning and committed to continual improvement.
  • Skilled at working independently and collaboratively in a team environment.
  • Organized and detail-oriented with a strong work ethic.
  • Learned and adapted quickly to new technology and software applications.
  • Provided professional services and support in a dynamic work environment.
  • Excellent communication skills, both verbal and written.
  • Applied effective time management techniques to meet tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked effectively in fast-paced environments.
  • Gained strong leadership skills by managing projects from start to finish.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Identified issues, analyzed information and provided solutions to problems.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Proven ability to develop and implement creative solutions to complex problems.

Education

UMGC

Business Administration

Prince Georges Community College

from Business Law

University Overview

Minor: Paralegal

DuVal Senior High School

H. S. Diploma from General Studies

University Overview

GPA: 3.25 - 4.0

United States Army Reserves (USAR)

07.2007

University Overview

  • Rank: Sergeant, E-5
  • Major: Combat Training, First Aid, Marksmanship, Financial Management Technician, Computer Applications, Payroll and Accounting

Skills

  • Proficiency with Microsoft Office Suite, Adobe Acrobat PowerPoint, Excel, Outlook, Smartsheet, Creative Suite, REDCap, Smartsheet, Dropbox, Box, Doodle Poll, Stack, Slack, WebEx by Cisco, Zoom/ZoomGov, Skype, SharePoint FileMaker Pro, Airwatch, Mobile Device Management (MDM), MaaS360, Enterprise Service Manager, HP Service Manager (SM9), Remedy, EasyVista, ZenDesk, Telecomm/Voice/VoIP/WebEx systems
  • Superb Organizational, Planning, Project Management, and Execution skills; ability to prioritize daily tasks
  • Ability to work self-directed, prioritize tasks, and make decisions with little supervision
  • Documentation and Recordkeeping
  • Meeting planning and Logistics Coordination
  • AR/AP (invoices, expenses)
  • Analytical Thinking
  • Office and Calendar Management
  • Proofreading, Workflow Improvements
  • Resourceful, Honest, and Dependable
  • Creating Standard Operating Procedures and Process Improvements
  • Critical Thinking
  • Team Coordination
  • Document Preparation
  • Training Schedule Setup
  • Report Analysis

Accomplishments

Managed a successful Mobile and PC equipment deployment of mobile devices (Smartphones, cell phones, iPads, MiFis) over the course of 10 years at N.A.S.A Headquarters as well as providing my expertise at N.A.S.A Goddard. I am recognized by many for my excellent and outstanding Customer Service Support and professional demeanor. I have reduced uncertainty as it pertains to end user expectancy during the mobile refresh process.

Clearance

Maintained a favorable NACI clearance with my 14-year tenure at N.A.S.A Headquarters

Page

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Timeline

Executive Assistant and Project Coordinator

Westat
08.2019 - Current

PC Refresh Lead/Tier II Analyst/Helpdesk

Prince Georges County Government, Contractor
04.2018 - 11.2018

Mobility SME/Lead - Refresh Coordinator

N.A.S.A., Contractor
11.2011 - 04.2018

Center Security POC – PKI Registered Authority and SecurID RSA Token Lead

N.A.S.A., Contractor
11.2004 - 01.2011

PMO Project Coordinator/Application & Logistics Support

NASA Contractor
02.2001 - 04.2018

UMGC

Business Administration

Prince Georges Community College

from Business Law

DuVal Senior High School

H. S. Diploma from General Studies

United States Army Reserves (USAR)

TONI McDUFFIE