Toni Olmstead
South Saint Paul,MN
Summary
Results-driven professional with a proven track record at United States Post Service, excelling in high-volume environments. Skilled in Microsoft Office and recognized for outstanding customer service and attention to detail. Achieved efficiency in processing transactions and managing multiple projects, consistently enhancing customer satisfaction and operational effectiveness.
Overview
40
40
years of professional experience
Work History
Cashier
Dollar Tree
Chaska And Maplewood, MN
06.2019 - 03.2024
- Processed customer transactions efficiently at the point of sale.
- Assisted customers with product inquiries and store navigation.
- Handled cash, credit, and debit transactions accurately.
- Collaborated with team members to restock shelves promptly.
- Ensured compliance with company policies during sales operations.
- Performed other duties as assigned by management.
Assembly
MinnCor Industries
Shakopee, MN
02.2013 - 06.2016
- Proven excellent hand-to-eye coordination, meeting or exceeding production quotas.
- Prepared 2,800 rubber components for packing during a shift
- Inspected components for defects, recording type and cause, maintaining quality control
- Folded and prepared products for display by attaching specialized labels as needed
- Folded, inserted and packaged 120 Mylar balloons and related accessories an hour
Office Support
Information Providers Inc./H&R Block
Hopkins, MN
03.2004 - 11.2006
- Responsible for distributing and replying to incoming correspondence
- Distributed mail, coded audits for daily entry,and entered audits into computer system
- Compiled, sorted, and verified the accuracy of data to be entered
- Successfully answered phones and made appointments with tax preparers
- Accurately reconciled bank records.
- Greeted customers in a friendly manner, answereing questions and guided them to appropriate tax preparer
- Demonstrated excellent customer service when working with dissatisfied customers
Customer Service
United States Postal Service, USPS
Minneapolis, MN
10.1983 - 12.2003
- Processed all forms of payment to include cash, check, and credit.
- Managed sales of collectibles on internet websites and auction sites.
- Tracked listings, issued invoices, and managed account receivables.
- In charge of mail processing: operated mail processing equipment, barcode sorters, and optical bar code readers.
- Sorted and distributed mail using a computer coding system.
- Processed outgoing mail and parcels, reconciled daily and printed various reports, and responsible for daily bank deposit and securing registered mail
Education
Office Support Certificate -
Hennepin Technical College
Minneapolis, MNSkills
- Certified in Microsoft Word, Excel, Access, Outlook, PowerPoint, and Publisher
- Ability to manage multiple projects simultaneously
- Demonstrated efficiency in a high-volume, fast-paced environment
- Long-term history of customer satisfaction and excellent customer service skills
- Attentive to details and strong organizational skills
Timeline
Cashier
Dollar Tree
06.2019 - 03.2024
Assembly
MinnCor Industries
02.2013 - 06.2016
Office Support
Information Providers Inc./H&R Block
03.2004 - 11.2006
Customer Service
United States Postal Service, USPS
10.1983 - 12.2003
Office Support Certificate -
Hennepin Technical College
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