Toni Powers
Springdale,AR
Summary
Experienced healthcare administrative professional known for strong interpersonal skills and effective communication. Skilled in managing patient records, verifying insurance details, and ensuring compliance with healthcare regulations. Committed to delivering accurate and timely support to improve patient experiences.
Overview
21
21
years of professional experience
Work History
Registration Clerk
Washington Regional Medical Center
Springdale, AR
05.2023 - Current
- Registered patient information in electronic health record system.
- Verified insurance details and collected necessary documentation.
- Assisted patients with appointment scheduling and inquiries.
- Processed registration forms accurately for incoming patients.
- Handled cash transactions and processed payment receipts efficiently.
- Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
Medical Records Coordinator
Genesis HealthCare
Colorado Springs, CO
05.2019 - 03.2023
- Managed patient records and ensured compliance with healthcare regulations.
- Coordinated the processing and filing of medical documentation efficiently.
- Maintained electronic health record systems for accuracy and accessibility.
- Assisted medical staff with retrieval of patient information as needed.
- Oversaw release of information requests in accordance with privacy laws.
Admissions Director
Life Care Centers of Colorado Springs
Colorado Springs, CO
05.2017 - 03.2019
- Develops and maintains referral base
- Meets census goals by working with the center's interdisciplinary team and Network entities to coordinate customer flow into and through the nursing center
- Carries out management responsibilities which include the following: planning, assigning and directing work of subordinates; appraising their performance, rewarding and disciplining employees; addressing complaints and resolving problems
- Current knowledge and understanding of payment systems, HMO, PPO, Indemnity, Worker's Compensation, Insurance (Medicare and Medicaid, etc.) is demonstrated
- Communication with the referral source, resident, family insurance representative, and the corporate office related to the status of referrals, progress, and discharge plan is maintained
- Documentation on all admissions and discharge activity is maintained
- Acts as a liaison between facility and hospital Social Workers/Discharge Planners
Receptionist/Accounts Payable Clerk
Life Care Center of Colorado Springs
Colorado Springs, CO
07.2005 - 05.2017
- Manage reception area, including greeting visitors and responding to telephone and in person requests.
- Serving as a central point of contact for all outside vendors needing to gain access to the building.
- Disperse incoming mail to correct recipients throughout the building.
- Post open positions on company and social media websites.
- Receive and distribute faxes and mail in a timely manner.
- Make copies, send faxes, and handle all outgoing correspondence.
- Works in office as well as throughout the facility.
- Assists social services with care conference scheduling, Medicaid peti’s, assist families with Medicaid process and discharge process.
Admissions Coordinator
Life Care Center of Colorado Springs
Colorado Springs, CO
04.2009 - 04.2011
- Worked in office as well as throughout the facility
- Worked in other health care setting such as hospital to facilitate admissions.
- Involved with residents, associates, visitors, government agencies and personnel.
- Completed PASRRs.
Education
General Education Diploma -
Pikes Peak Community College
Colorado Springs, COSkills
Document management and Data entry
Administrative Support
Strong interpersonal skills
Detail oriented
Vendor coordination
Good written and verbal presentation skills
Computer literate proficiency in a wide variety of software applications
Excellent problem-solving abilities and Excellent judgment and use of professional standards
Work cooperatively and efficiently both as a team member and as an individual
Patient registration
Medical documentation management
Data entry accuracy
Payment processing
Effective communication
Attention to detail
Problem-solving
Registration data intake
Experience with software
Healthcare experience
Office organization
Medical terminology
Insurance verification
Appointment scheduling
Client relationships
Database administration
Patient scheduling
Confidentiality compliance
Client rapport
Records management
Pre-registration documentation
Interpersonal and written communication
Patient transfer coordination
Records maintenance
Efficient workflow management
Verbal and written communication
Documentation and reporting
Verification and eligibility
Billing documentation
HIPAA procedures
Admissions and registrations
Multitasking and prioritization
Teamwork and collaboration
Medical documentation
Electronic health records
References
Professional References Megan Chojnacki, R.N. Director of Nursing Life Care Center of Colorado Springs, Colorado Springs, CO (254) 223-2931,
Lisa Detwiler, R.N. Charge Nurse Life Care Center of Colorado Springs, Colorado Springs, CO (303) 949-6690
Krystal Moore Office coordinator Washington Regional Medical Center (479)510-3469
Timeline
Registration Clerk
Washington Regional Medical Center
05.2023 - Current
Medical Records Coordinator
Genesis HealthCare
05.2019 - 03.2023
Admissions Director
Life Care Centers of Colorado Springs
05.2017 - 03.2019
Admissions Coordinator
Life Care Center of Colorado Springs
04.2009 - 04.2011
Receptionist/Accounts Payable Clerk
Life Care Center of Colorado Springs
07.2005 - 05.2017
General Education Diploma -
Pikes Peak Community College