Elizabeth Gaxiola

Responsible for greeting and assisting students, parents, and visitors while maintaining a secure and welcoming front office environment. Managed student enrollment, maintained student files, processed attendance, prepared transcripts, and organized educational records. Handled high-volume phone communications, coordinated with multiple departments, and ensured compliance with district and state policies. Provided bilingual translation and interpretation as needed, entered data accurately into Synergy, and supported students, families, and staff with exceptional customer service and efficient administrative operations.

Responsible for creating and issuing invoices for services rendered and processing customer payments accurately and efficiently. Ordered and picked up necessary parts to support timely service completion while maintaining organized records of receipts, invoices, and bills. Processed vendor payments and tracked business expenses, preparing monthly summaries of expenses and earnings. Communicated with vendors to establish and manage business accounts and contacted customers regarding service updates, approvals, and completion. Maintained organization and cleanliness of office space and service bays to ensure efficient daily operations and accurate financial documentation.

Responsible for verifying customer documentation to ensure compliance with state-specific vehicle registration requirements. Requested and obtained necessary documents via mail and email, reviewed vehicle titles for accuracy, and processed registrations with various state agencies. Submitted title corrections and registration updates when required and completed titles on behalf of both the company and customers. Notarized titles and coordinated the mailing of license plates and registration documents to customers. Collaborated with internal departments to obtain required documentation, attended registration update meetings, and supported advocates by providing accurate registration information. Successfully completed registrations for multiple states while ensuring accuracy and regulatory compliance.

Responsible for answering inbound calls to schedule appointments, redirect inquiries to the appropriate department or advisor, and verify vehicle warranties and recalls. Conducted outbound calls to confirm appointments and provided timely customer communication. Collected payments for completed repair orders, closed repair orders, and handled end-of-day deposits. Created and presented rental vehicle contracts to customers, registered rental vehicles into the service system, and prepared vehicles for loan to ensure a smooth and efficient rental experience.