Giselle Garcia

Assist patients with filling out triage forms verifying their medical histories, and confirming their insurance details. Enter information into EMR computer databases presenting clinic policies to patients. Respond to the patients' inquiries and concerns, as well as direct patients to the appropriate line areas in the clinic for their medical needs. Strong communication and interpersonal skills, familiarity with medical terminology, detail orientation, and computer services.

As needed, provide intake services to discern which services are being sought
and inform patient of what to expect in the clinic flow.

Create an electronic medical record. Accurately input patient demographics,
Health Insurance information and reason for visit into the EMR system.

Verify symptoms and other important information for entry into patient
management system.

Give new patients a welcome packet containing patient Bills of Rights, Health
Care Proxy and Immunization registry.

Depending on reason for visit, order lab tests needed in EMR Chart

Print and label specimen collection kits then provide instructions for specimen
collection to patient.

Upon the patients request, create and provided a doctor's note.

Maintain a clean, well-stocked and organized work area

Answered multi-line phone system and enthusiastically greeted callers

Scheduled appointments and conducted follow-up calls to clients

Maintained daily report documents, memos and invoices

Maintained office supplies inventory by checking stock and ordering new supplies.

Provided clerical support to company employees by copying, faxing, and filing documents.

Created and updated records and files to maintain document compliance.

Responded to emails and other correspondence to facilitate communication and enhance business processes.

Handled daily scheduling tasks and provided administrative support for entire department.

Maintained electronic filing systems and categorized documents.

Screened visitors and issued badges to maintain safety and security.

Checked patient insurance, demographic and health history to keep information current

Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.

Coordinated patient scheduling, check-in, check-out and payments for billing

Supported office staff and operational requirements with administrative tasks

Transcribed phone messages and relayed to appropriate personnel

Adhered to strict HIPAA guidelines to protect patient privacy

Enhanced office productivity by handling high volume of callers per day.

Managed multi-line phone system and pleasantly greeted patients

Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases

Maintained current and accurate medical records for patients

Organized paperwork such as charts and reports for office and patient needs

Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care

Completed patient referrals to other medical specialists

Helped patients complete necessary medical forms and documentation

Referred and screened patients to make best use of resources, triage staff, and serve community members

Managed over 50 calls per day

Engaged with customers to effectively build rapport and lasting relationships.

Prepared merchandise for sales floor by pricing or tagging

Helped customers locate products and checked store system for merchandise at other sites.

Applied security and loss prevention training toward recognizing risks and reducing store theft.

Loaded and unloaded merchandise using ladder and pallet jack

Maintained customer satisfaction with quick and professional handling of product returns.

Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

Maintained updated and detailed records of calls in physical and electronic database.

Closely monitored dispatch board to triage and prioritize over 200 daily calls.

Responded to over 300 daily caller requests with information about assistance and timeframes.

Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.

Delivered clerical support by handling range of routine and special requirements

Answered incoming telephone calls, took down messages and provided information

Sorted and organized files, spreadsheets and reports

Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs

Developed business, financial and analytical skills needed for career

Contributed to content creation for company website

Collaborated in professional team to solve workflow issues

Restocked office supplies and retrieved files for staff

Uphold office schedule and calendar to coordinate workflow and meetings

Represented company at industry trade shows and had direct interaction with consumers

Completed research, compiled data, updated spreadsheets and produced timely reports

Reviewed related literature and conducted investigations to support research efforts

Interacted with customers by phone, email or in-person to provide information