TONI ROBINSON
Buchanan,GA
Summary
Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
General Manager
InMotion Wellness Studio
03.2023 - Current
- Establish, coordinate, and administer all phases of operations within the studio
- Coordinate and administrator financial planning, budget development, profit and loss statements, and hiring of all personnel
- Responsible for the day-to-day operations of all sales, scheduling, training, studio maintenance, and member satisfaction
- Administer and oversee the financial plan, session use, staff development, and member satisfaction within the studio
Director of Operations
Coldfront Cryo
10.2021 - 03.2023
- Responsible of all sales, scheduling, training, studio maintenance, and member satisfaction
- Establish, coordinate, and administer all phases of operations in the studio
- Review and perform payroll with ADP Run
- Lead flow and Client retention
- Social media and marketing on Facebook and Instagram
- Create relationships with like business' in the community to establish contacts for promotions, sponsorships and local events
- Recruit, develop, and arrange appropriate training for all support staff
Director of Client Services
Fit Body Boot Camp
07.2019 - 10.2021
- Built and maintained client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients
- Greet all clients and guests and create the first impression
- Answer and direct all phone calls, texts, and emails
- Scheduled and attended meetings with clients and prospective clients as requested.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution
- Social media management
Education
Some College (No Degree) - Psychology
Northern Arizona University
Flagstaff, AZSkills
- Strong service skills with an emphasis on relationship building
- Learning-driven attitude and ability to thrive when challenged
- Excellent critical thinking and project management skills
- Superbly detail-oriented and extremely organized
- Proficient in software systems and software migration
- Exceptional interpersonal communication
Timeline
General Manager
InMotion Wellness Studio
03.2023 - Current
Director of Operations
Coldfront Cryo
10.2021 - 03.2023
Director of Client Services
Fit Body Boot Camp
07.2019 - 10.2021
Some College (No Degree) - Psychology
Northern Arizona University
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