Toni Russell
Fort McCoy,Florida
Summary
Seasoned Human Services Professional with 20+ years of experience in client support and community service. Skilled in crisis intervention, developing support plans, and advocating for individuals’ well-being. Deep knowledge of social services programs and legal frameworks. Proven track record in improving client outcomes through empathetic and professional care.
Overview
27
27
years of professional experience
Work History
Bar Manager
Station West Bar
Mandan, North Dakota
01.2017 - 09.2023
- Streamlined staff management and boosted customer satisfaction through innovative marketing and quality standards enforcement
- Serving customers and resolving customer complaints.
- Implemented strategies designed to increase revenue through upselling techniques.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Shelter Manager
Safe Animal Shelter
Middleburg, Florda
04.2011 - 06.2016
- Led diverse teams to enhance animal care and community engagement, increasing adoption rates.
- Supervise and lead shelter employees, including animal control officers, kennel workers, pet adoption counselors, humane educators, veterinarians, and volunteers
- Ensure animals in the shelter receive proper care, including feeding, medical attention, and socialization
- Oversee facility maintenance, cleanliness, and upgrades
- Maintain accurate records in the shelter database
- Develop and implement operational procedures
- Seek additional sources of funding to support shelter operations
- Promote and organize adoption events
Administrator
Home Instead Senior Care
Orange Park, Florida
09.2005 - 03.2011
- Spearheaded policy development and staff training programs, enhancing care quality and compliance
- Oversee the recruitment, hiring, and training of home care staff, ensuring a competent and compassionate workforce
- Develop, implement, and regularly review policies and procedures to comply with federal, state, and local regulations, ensuring the highest standards of patient care and safety
- Manage the financial operations of the home care agency, including budgeting, billing, and payroll, to maintain fiscal responsibility and sustainability
- Coordinate patient care services, working closely with healthcare professionals and families to develop personalized care plans that meet the specific needs of each client
- Developed and implemented in-house training and education programs
- Developed and implemented community programs and education.
Assistant Director/ Community Outreach and Education
Home Companion/ A Mayo Affiliate
Jacksonville/St. Augustine, Florida
05.1996 - 12.2004
- Enhanced community outreach through strategic project management and stakeholder engagement
- Establish and document project workflows to maximize efficiency and consistency
- Research issues/initiatives
- Attend policy, committee, and department meetings
- Gather and summarize materials for the Executive Director, Stakeholders, and Board members
- Convene or facilitate 'Best Practices' training session for staff as needed
- Maintain communication between staff and clientele
- Assist the Executive Director as needed
- Provide coverage for Executive Director during meetings, vacations, or leaves of absence
- Participate as a member in Economic Development Council and Chamber of Commerce meetings and events
- Provide outreach and education to targeted communities
- Maintain my HIV/Aids and Alzheimer's Disease teaching certifications.
Education
Bachelor of Arts - Psychology - Psychology
Southern New Hampshire University
Manchester, NH06.2024
Associate of Science-Animal Behavior and Ethology -
Penn Foster
Scottsdale, AZ05.2018
Associates-Journalism -
Florida State College at Jacksonville
Jacksonville, FL08.1996
Skills
- Effective Communication
- Crisis Intervention Strategies
- Emotional Regulation
- Conflict Resolution
- Problem-Solving Skills
- Cultural Competency
- Mental Health Awareness
- Substance Abuse Awareness
- Decision-Making Skills
- Promoting Resilience
- Developing Coping Mechanisms
- Conflict Prevention Strategies
- Critical-Thinking Skills
- Digital Literacy
Affiliations
Youth Mentor since 2010
Group facilitator for those affected by a loved one's addiction and/or mental illness
Job mentor for those released from incarceration and/or rehabilitation
Designated support person to children and young adults in crisis and/or experiencing adversity
Accomplishments
- Certified HIV/Aids and Communicable Disease Instructor (2000-2015)
- The George C. Glenner School of Dementia Care
- Recognized for developing "The Unforgotten Faces of Youth" in Clay County, Florida
- Home Instead Senior Care Employee of The Year (2)
- Florida Youth Challenge Academy (FLYCA) Mentoring Award for Excellence
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteCertification
Certificate in Data Literacy in Psychology / Southern New Hampshire University - 2022
Certified Animal Behaviorist / Penn Foster - 2018
Timeline
Bar Manager
Station West Bar
01.2017 - 09.2023
Shelter Manager
Safe Animal Shelter
04.2011 - 06.2016
Administrator
Home Instead Senior Care
09.2005 - 03.2011
Assistant Director/ Community Outreach and Education
Home Companion/ A Mayo Affiliate
05.1996 - 12.2004
Bachelor of Arts - Psychology - Psychology
Southern New Hampshire University
Associate of Science-Animal Behavior and Ethology -
Penn Foster
Associates-Journalism -
Florida State College at Jacksonville
Similar Profiles
Zach RivetZach Rivet
Intern at Station WestIntern at Station West
Maxwell SpencerMaxwell Spencer
General Manager at Bar Louie Dearborn StationGeneral Manager at Bar Louie Dearborn Station
Kaelin DanielKaelin Daniel
Restaurant Hostess at Belle Station Sports Bar & GrillRestaurant Hostess at Belle Station Sports Bar & Grill