Rachel E Gilane
Merrill,WI
Summary
Resourceful Bar Manager experienced in restaurant and bar operations. Delivered exceptional customer relations and enforced quality standards through strong leadership and effective resource management. Focused on enhancing operational efficiency and fostering a customer-oriented environment.
Overview
10
10
years of professional experience
Work History
Bar Manager
Sawmill Brewing Company
Merrill
08.2016 - 08.2026
- Managed daily bar operations and staff scheduling at local brewery.
- Developed and maintained beverage menus tailored to customer preferences.
- Trained and supervised bartenders on drink preparation and service standards.
- Ensured compliance with health and safety regulations in bar area.
- Coordinated inventory management, including ordering and stock rotation.
- Fostered positive customer relationships through exceptional service experiences.
- Monitored financial transactions to uphold cash handling procedures effectively.
- Managed bar staff, trained new hires, and implemented disciplinary procedures.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Monitored patron alcohol consumption to encourage safety.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Reorganized bar stations to streamline service flow.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Monitored cash intake to reduce discrepancies.
- Created signature beverages to increase revenue and patron loyalty.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
- Planned and coordinated special events to boost customer numbers and profits.
- Increased profits by overseeing inventory and strategically increasing menu prices.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Guided new employees in understanding their roles and responsibilities within the bar.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Delegated work to staff, setting priorities and goals.
- Coached staff on strategies to enhance performance and improve customer relations.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Education
Some College (No Degree) - Philosophy, Political Science, History
University of Wisconsin, Stevens Point
Stevens Point, WISkills
- Bar management
- Beverage menu development
- Cocktail preparation knowledge
- Beverage making
- Menu development
- Inventory management
- Supply ordering
- Inventory procurement
- Cash handling
- Quality assurance
- Health codes compliance
- Event planning
- Event coordination
- Staff training
- Staff scheduling
- Team leadership
- Performance coaching
- Conflict resolution
- Customer service
- Customer engagement
- Customer relations
- Customer retention
- Upselling techniques
- Customer feedback management
- Problem solving
- Attention to detail
- Effective communication
- Verbal and written communication
- Clear communication
- Team building
- Decision-making
- Quality control
- Guest interaction
- Outgoing personality
- Hospitality and accommodation
- Group reservations management
- Outgoing personality
- Hospitality and accommodation
- Team leadership
Timeline
Bar Manager
Sawmill Brewing Company
08.2016 - 08.2026
Some College (No Degree) - Philosophy, Political Science, History
University of Wisconsin, Stevens Point