Summary
Overview
Work History
Education
Skills
Timeline
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Toni Schriver

Philadelphia,PA

Summary

Experienced Dispatch Supervisor with proven ability to streamline dispatch operations and improve communication efficiency. Successfully managed team to ensure timely and accurate deliveries, enhancing overall customer satisfaction. Demonstrated strong organizational and leadership skills in high-pressure environments.

Overview

8
8
years of professional experience

Work History

Dispatch Supervisor

Weber Display & Packaging
01.2024 - Current
  • Coordinate and schedule shipments for company drivers and outside carriers
  • Utilize ERP, production, and dispatch systems to track and update shipment information
  • Answer phone calls and communicate with drivers, customers, and internal teams
  • Ensure accurate and timely data entry into transportation management systems
  • Collaborate with carriers to optimize transportation routes and ensure on-time delivery
  • Monitor and track shipments to ensure they are progressing according to schedule

Dispatch Supervisor

WM Henderson Plumbing and Heating
08.2022 - 10.2023
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
  • Directed dispatching, routing, and tracking of 20 Service vehicles.
  • Coordinated emergency responses, liaising with first responders and other agencies as required to ensure public safety.
  • Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery status.
  • Maintained updated and detailed records of calls in physical and electronic database.

Driver Supervisor

United Parcel Service, UPS
03.2021 - 07.2022
  • Managed and directed the activities of UPS drivers, including route planning and scheduling to optimize delivery times and fuel efficiency.
  • Implemented safety protocols and conduct regular safety meetings to ensure a safe working environment for all employees.
  • Monitored and maintained the condition of UPS vehicles and equipment, scheduling repairs and replacements as necessary.
  • Trained new employees on UPS policies, procedures, and equipment operation, ensuring compliance with company standards.
  • Prepared and analyzed operational reports to identify trends, areas for improvement, and implement changes to enhance service quality.

Dispatch Supervisor

United Parcel Service, UPS
09.2017 - 07.2022
  • Analyzed the previous day’s production reports and weekly trends to incorporate improvements into future plans.
  • Provided feedback and support to management team daily.
  • Conducted performance evaluations and resolved individual and group performance issues.
  • Supported a collaborative work environment through continuous communication and relationship building.
  • Directed dispatching, routing, and tracking of 10-60 fleet vehicles.
  • Streamlined dispatch operations by implementing efficient scheduling and routing strategies.

Operations Management Specialist

United Parcel Service, UPS
01.2020 - 01.2022
  • This was a fill in (as-needed) position
  • Provided support to administrative team
  • Resolved customer concerns, including escalation calls and service requests
  • Maintained Data Systems for Package Operations, including the auditing and analysis of package operations information.
  • Championed change initiatives within the organization to foster a culture of continuous improvement.
  • Collaborated with leadership to establish performance metrics that aligned with company goals, driving continuous improvement efforts across the organization.

Education

Bachelor of Arts - Communications

Temple University
Philadelphia, PA
05-2021

Skills

  • Transportation coordination
  • Tracking of man hours
  • Attendance documentation
  • Employee training
  • UPS University Safe Driver completion certificate
  • Federal Motor Carrier CDL Class completion

Timeline

Dispatch Supervisor

Weber Display & Packaging
01.2024 - Current

Dispatch Supervisor

WM Henderson Plumbing and Heating
08.2022 - 10.2023

Driver Supervisor

United Parcel Service, UPS
03.2021 - 07.2022

Operations Management Specialist

United Parcel Service, UPS
01.2020 - 01.2022

Dispatch Supervisor

United Parcel Service, UPS
09.2017 - 07.2022

Bachelor of Arts - Communications

Temple University

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Toni Schriver