Toni Skotcher
New York City,NY
Summary
Product Operations, Product Support and Product Management professional with 15+ years of experience driving cross-functional collaboration, streamlining workflows, and delivering userfocused digital products. Skilled at managing CMS platforms, QA testing, project coordination, and translating user insights into actionable improvements.
Overview
11
11
years of professional experience
Work History
Product Operations / Product Support
Fox Corporation
New York, USA
02.2020 - 06.2025
- Managed CMS operations, QA testing, and team training to ensure seamless product launches.
- Delivered actionable insights from KPIs and user data, improving workflows and feature adoption.
- Collaborated with product, engineering, and design teams to prioritize backlog and optimize operations.
B2B E-Procurement Product Support
B&H Photo Video
New York, USA
02.2019 - 02.2020
- Resolved technical issues for digital products, improving customer satisfaction and retention.
- Supported product updates through testing, validation, and content management.
- Coordinated with cross-functional teams to implement process improvements.
Technical Product Support & Operations
PhotoShelter
New York, USA
11.2014 - 05.2018
- Delivered high-quality support and troubleshooting for digital asset management platform.
- Partnered with engineering and product teams to QA features, validate data, and deploy improvements.
- Developed internal documentation and guides, streamlining operations and team onboarding.
Education
Bachelor of Science - Computational Science
SUNY Empire State College
Saratoga Springs, NYSkills
- Product operations and management
- Customer support
- Cross-functional collaboration
- CMS management and QA testing
- Agile and Scrum methodologies
- Workflow optimization and project coordination
- KPI tracking and data analysis
- User support and training
- Product launch assistance
- Problem resolution
- Process improvement
- Troubleshooting
- Organizational skills
- Team collaboration
Websites
Timeline
Product Operations / Product Support
Fox Corporation
02.2020 - 06.2025
B2B E-Procurement Product Support
B&H Photo Video
02.2019 - 02.2020
Technical Product Support & Operations
PhotoShelter
11.2014 - 05.2018
Bachelor of Science - Computational Science
SUNY Empire State College