Toni Smith
Clinton,IN
Summary
Professional soldering specialist prepared for precision work in electronics assembly and repair. Skilled in soldering techniques, quality control, and equipment maintenance, with focus on teamwork and adaptability to changing project needs. Known for reliability and achieving consistent results in high-pressure environments.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Healthcare professional with solid background in providing high-quality patient care and clinical support. Recognized for collaborative teamwork and results-driven approach, consistently adapting to changing medical needs and priorities. Skilled in patient assessment, medication administration, and maintaining accurate medical records.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Soldering Technician
ZF
03.2022 - 06.2022
Quality Control Inspector
Cook Medical Group
08.2021 - 01.2022
- Inspected a wide range of medical catheters.
Customer Service Representative
Alorica Calling Center
09.2011 - 04.2012
Bank Teller
First Financial Bank
07.1994 - 06.1995
- Processed customer transactions efficiently and accurately, ensuring compliance with banking policies.
- Assisted customers in account inquiries, providing tailored solutions to enhance satisfaction.
- Managed cash drawer, maintaining accuracy in daily reconciliations and reporting discrepancies promptly.
- Collaborated with team members to streamline service delivery, improving overall customer experience.
Education
Associate in Science (AS) - Nursing
Indiana State University
Terre Haute, IN12.1998
Skills
- Customer support - Customer support experience (1-2 years)
- English
- Nursing
- Supervising experience
- Quality Control
- Individual consumer customer service
- Quality Inspection
- Calipers
- Leadership
- Non-technical user support
- Customer service (10 years)
- Order inquiry handling
- Phone customer support
- Phone call management
- Call center agent experience
- Soldering (1 year)
- Managing customer accounts
- Medication Administration
- Customer support experience within telecommunications industry
- Improving customer support response time - Customer support response time improved (More than 30%)
- Billing issue inquiries
Certification
- J-STD-001 Certification
- IPC-610 Certification
Timeline
Soldering Technician
ZF
03.2022 - 06.2022
Quality Control Inspector
Cook Medical Group
08.2021 - 01.2022
Customer Service Representative
Alorica Calling Center
09.2011 - 04.2012
Bank Teller
First Financial Bank
07.1994 - 06.1995
Associate in Science (AS) - Nursing
Indiana State University
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