Toni Stapleton

• Monitored surveillance systems to ensure the safety of personnel and property.
• Conducted risk assessments to evaluate vulnerabilities in security protocols
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• Provided training sessions for staff on emergency procedures and safety practices.
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• - Proficient typing and computer skills
• - Strong organizational abilities
• - Excellent communication and interpersonal skills
• - Knowledge of security protocols and procedures
• - Ability to maintain confidentiality and handle sensitive information

• Assisted customers with inquiries through phone and email support.

- Knowledge of HUD regulations and policies

- Experience with affordable housing programs

- Strong communication and interpersonal skills

- Ability to handle sensitive situations with empathy

- Proficiency in using relevant software and databases

• Assisted customers in navigating financial education resources and tools.
• Documented customer interactions accurately in the CRM system.
• Provided feedback on common customer concerns for process improvement.
• Answered customer inquiries and provided accurate information regarding products and services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Identified opportunities for upselling additional products or services based on customer needs.