TONIQUEKA STEWART
Fayetteville
Summary
Customer-oriented Sales Professional with several years of retaining client profits and customer retention. Persuasive and self-motivated with expertise in relationship management, product development and successful strategy. Well-versed in evaluating and revealing client/customer needs to develop solutions. Excellent proficiency in strategic planning and cultivating partnerships.
Innovative Marketing leader with 10+ years of experience delivering exceptional marketing campaigns, content and collateral based on established and innovative strategies. Results-oriented and collaborative professional bringing expertise in brand management and social media engagement. Detail-oriented, attentive and decisive leader.
Overview
8
8
years of professional experience
Work History
Director of Internet Sales and Marketing
Self-employeed
03.2024 - Current
- Verified product availability for purchase and checked inventory availability to fulfill orders.
- Identified trends, areas of opportunity, scale and potential improvements to drive ongoing business vision and optimization.
- Monitored and managed KPI reports for digital marketing and overall marketplace performance.
- Used analytics to evaluate performance and opportunities for improvements in merchandising, site activity and user behavior.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Organized promotional events and interacted with community to increase sales volume.
- Implemented systems and procedures to increase sales.
- Motivated and mentored sales employees to enhance presentation, negotiation and customer relations abilities.
- Researched competitor activity and used findings to develop sales growth strategies.
- Assisted in recruitment to build team of top performers.
- Presented excellent first impression of company at interview and recruiting events.
- Communicated with applicants across various stages of hiring process.
CEO
J4brands
01.2018 - Current
- Developed key operational initiatives to drive and maintain substantial business growth.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Negotiated terms of business acquisitions to increase business base and solidify market presence.
- Directed market expansions to propel business forward, meet changing customer needs.
- Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Created employee schedules to align coverage with forecasted demands.
- Implemented systems and procedures to increase sales.
- Managed multiple platforms for increased sales and orders across various systems.
- Grew an online business and turned into a profitable store front.
Sales Professional
RedVentures
02.2021 - 01.2025
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Maintained consistent internet sales by developing and deepening positive customer connections.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Maintained current knowledge of evolving changes in marketplace.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Lead discussions with customers to discuss and ascertain needs, tailor solutions and close deals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Retained excellent client satisfaction for the client through outstanding service delivery in generating a strong new customer base.
Education
Associate of Arts - Advertising And Graphic Design
Fayetteville Technical Community College
Fayetteville, NC07.2009
Skills
- Lead Generation
- Prospecting Skills
- Providing Feedback
- Incredible planning and organizational skills
- Self Motivated and Driven
- Goal Oriented
- Outgoing and People Oriented
- Time Management
- Strong written and verbal communication skills
- Team Player
- Crisis Management
- Multitasking
- Social media marketing
- Performance metrics
- Contract management
- Teamwork and collaboration
- Public speaking
Timeline
Director of Internet Sales and Marketing
Self-employeed
03.2024 - Current
Sales Professional
RedVentures
02.2021 - 01.2025
CEO
J4brands
01.2018 - Current
Associate of Arts - Advertising And Graphic Design
Fayetteville Technical Community College