Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Toni Miller

Toni Miller

Marietta,GA

Summary

A challenging position utilizing my abilities developed through my Experience, with the opportunity for professional growth based on performance

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

23
23
years of professional experience

Work History

Customer Service Representative

Home Depot
Kennesaw, GA
10.2019 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Level 2 Inspector

Toyo Tires
White, GA
08.2015 - 06.2019
  • Inspect tires for abnormalities
  • Pull all scrap and repair tires.
  • Scan them in system with reason for the abnormalities.
  • Send inspected tires with no abnormalities to warehouse.

Tier 1 Service Representative

IBBS
Cartersville, GA
01.2009 - 09.2012
  • Inbound Customer service
  • Trouble shoot internet connection problems by evaluating the issue
  • Then walking customer thru the steps to fix connection or transferring
  • To appropriate area for further assistance
  • Email setup and trouble shooting

Account Data Analyst

Harland/Clarke
Decatur, GA
10.2002 - 02.2008
  • Managed the internet implementation process from contract signing through delivery
  • Worked with other departments and/or clients to clarify and analyze
  • Client request, and created and finalized technical specifications
  • Second level support to the technical call center

Customer Service Representative

Harland/Clarke
Decatur, GA
08.2001 - 10.2002
  • Handle all customer service incoming calls
  • Responsible for Financial institution checks and forms orders and Upsells
  • Train new customer service Reps on products and procedures

Education

Associates Degree - Computer Programming and Accounting

Mountain States Technical Institute
01.1988

High School Diploma -

Tempe High School
Tempe, AZ
06-1986

Skills

  • Product Knowledge
  • Data Entry
  • Information Security
  • Paperwork Processing
  • Inbound and Outbound Calling
  • Account Updating
  • Data Collection
  • Complaint Resolution
  • Call Management
  • Microsoft PowerPoint
  • Problem-Solving Abilities
  • 10-Key
  • Multi-Task Management
  • Typing 45 WPM
  • Call Center Operations

References

References are available on request.

Timeline

Customer Service Representative

Home Depot
10.2019 - Current

Level 2 Inspector

Toyo Tires
08.2015 - 06.2019

Tier 1 Service Representative

IBBS
01.2009 - 09.2012

Account Data Analyst

Harland/Clarke
10.2002 - 02.2008

Customer Service Representative

Harland/Clarke
08.2001 - 10.2002

Associates Degree - Computer Programming and Accounting

Mountain States Technical Institute

High School Diploma -

Tempe High School
Toni Miller