Toni Wheeler
Tucson,AZ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
3
3
years of professional experience
Work History
Restitution and Subrogation Recovery Agent
Stuart Lippman And Associates
06.2020 - Current
- Updated database and kept accurate records.
- Located people failing to appear in court.
- Reviewed 50-70 accounts per day that were behind on payment to decide appropriate action.
- Negotiated with customers to assist with setting up payment plans satisfying needs of both parties.
- Answered all customer inquiries.
- Processed payments from defendants to secure bonds.
- Entered client details and notes into system for interdepartmental access and review.
- Processed debtor payments and updated accounts to reflect new balance.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
Education
High School -
Palo Verde Christian High School
Tucson, AZ05.2000
Skills
- Cash Reconciliation
- Credit Card Payment Processing
- Customer Needs Assessments
- Cash Management
- Client Relations Skills
- Customer Accounts Management
- Strong Problem-Solving Aptitude
- External Communications
- Debt Recovery
- File and Records Searching
- Customer Transactions
- Speedy Typist
- Document Organization
- Revenue Quotas
- Client Correspondence
- Professional Telephone Etiquette
- Excellent Investigation Abilities
- Inbound Calls
- Daily Workflows
- Customer Inquiries
- Organizational Skills
- Payment Collection
- Office Support
- Conflict Resolution Techniques
- Payment Scheduling
- Fair Debt Collections Practices
- Account Collections
- Administrative Support
- Customer Satisfaction
Accomplishments
- Achieved successful client onboarding by completing training and launched the business with accuracy and efficiency.
- Collaborated with team of 3 in the development of major client in our offices.
Timeline
Restitution and Subrogation Recovery Agent
Stuart Lippman And Associates
06.2020 - Current
High School -
Palo Verde Christian High School
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