TONI WHITE
Memphis,USA
Summary
Expertise in benefits administration and employee relations, emphasizing compliance with federal regulations and effective program management. Proficient in utilizing HRIS systems to streamline operations and enhance employee satisfaction, supported by strong analytical and communication skills.
Overview
23
23
years of professional experience
Work History
Benefits Specialist II
Shelby County Government
Memphis, Tennessee
01.2024 - Current
- Managed employee benefit programs, including health, dental and vision plans, and life insurance.
- Review payroll processing to ensure accurate employee benefit deductions and payment of benefits.
- Conducts eligibility review of various healthcare vendor enrollment systems.
- Coordinates open enrollment procedures.
- Maintained compliance with federal regulations related to employee benefits programs such as COBRA and HIPAA laws.
- Coordinate with vendors to provide documentation for reconciliation purposes.
- Gathered, assembled, and posted balances and summaries of payment data for special employee groups.
- Observed, interview and survey employees and conducted focus group meetings to collect job, organizational, and occupational information.
Revenue Agent
FedEx Services
Memphis
02.2020 - 05.2024
- Maintained accurate records of all financial transactions related to revenue collection.
- Evaluated carrier quotes for quality assurance and price competitiveness, supporting informed decision-making.
- Identified cost reduction opportunities through route optimization, enhancing overall efficiency.
- Queried shipping companies to resolve cost and quality issues, ensuring service standards.
- Monitored shipment progress, tracked delivery times and reported any delays or issues to management.
- Provide quality service at an advanced level to internal and external customers related to airway bills in the shipping area.
- Assisted in developing new business by identifying potential markets and negotiating contracts with shippers.
- Kept records of all goods shipped, received, and stored.
Cash Applications Specialist
TruGreen
Memphis
01.2007 - 01.2019
- Reviewed multibranch/multistate invoices exceeding $20,000 with national account clients to ensure accuracy and clarity.
- Researched unapplied cash to identify accounts and invoices for resolution.
- Developed and implemented procedures for tracking, controlling, and reconciling cash receipts to enhance financial accuracy.
- Ensured compliance with all applicable federal, state, local laws, regulations and guidelines related to cash applications processes.
- Oversee Client trust accounts, account receivable write-offs and payment reversals.
- Monitored account balances regularly to detect errors or suspicious activity.
- Created detailed accounting statements to summarize financial activities.
- Maintained records of financial transactions accurately and securely according to company policies.
Cash Applications Specialist
ServiceMaster
Memphis
01.2004 - 01.2007
- Ensured accuracy and compliance of lockbox payments with company policies. for Terminix side of ServiceMaster.
Education
Bachelor of Arts - Organizational Leadership
University of Memphis
Memphis, TN01-2001
Skills
- Benefits Administration
- Benefits Compliance
- Benefit Program Design
- HRIS Systems
- Compliance Management
- HR Analytics
- Employee Relations
- Employee Relations
- Vendor Management
- Data Management
- Training and Development
- MS Office (Word, Excel)
Timeline
Benefits Specialist II
Shelby County Government
01.2024 - Current
Revenue Agent
FedEx Services
02.2020 - 05.2024
Cash Applications Specialist
TruGreen
01.2007 - 01.2019
Cash Applications Specialist
ServiceMaster
01.2004 - 01.2007
Bachelor of Arts - Organizational Leadership
University of Memphis