Toni Young
Richmond,Texas
Summary
Dynamic customer service professional with a proven track record at Telemynd, excelling in customer support analysis and relationship building. Recognized for enhancing client satisfaction through tailored service and effective communication. Skilled in remote monitoring technologies, I consistently deliver results that foster loyalty and drive positive feedback.
Overview
9
9
years of professional experience
Work History
Remote Customer Service
DataAnnotation
Chattanooga, TN
08.2021 - 12.2025
- Provided excellent customer service to clients purchasing poultry products directly from the farm or through distribution channels.
- Enhanced company reputation by providing exceptional customer service and support.
- Oversaw daily operations in a fast-paced environment, ensuring smooth delivery of services to customers at all times.
- Trained new employees on company policies, software usage, sales techniques, and customer service best practices.
- Delivered exceptional customer service while providing remote support for various client networks across multiple industries and sectors.
- Advanced professional relationships with external partners by delivering exceptional customer service during interactions.
Remote Customer Service
Telemynd
Chattanooga, TN
02.2017 - 03.2021
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Attained high levels of customer satisfaction by providing top-quality service to both military personnel and commercial airline clients during scheduled maintenance visits or emergency repairs onsite at remote locations.
- Established lasting relationships with key accounts by delivering exceptional customer service tailored to their unique needs.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
Education
High School Diploma -
Benton Harbor High School
Benton Harbor, MI06-1988
Skills
- Customer support analysis
- Remote office availability
- Customer service abilities
- Strong customer service
- Supportive services
- Remote sensing technology
- Patient services coordination
- Remote monitoring technologies
- Service connection
- Welcoming customers
Accomplishments
- Successfully recruited and trained 12 new customer service representatives.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of multiple staff members.
Affiliations
- National Association of Social Workers
- International Association of Administrative Professionals
Languages
English
Professional Working
Timeline
Remote Customer Service
DataAnnotation
08.2021 - 12.2025
Remote Customer Service
Telemynd
02.2017 - 03.2021
High School Diploma -
Benton Harbor High School