Nakevia Thompson
Memphis ,TN
Summary
Dynamic customer service professional with extensive experience at Tmobile, excelling in customer loyalty building and service contract sales. Proven track record of enhancing customer satisfaction through effective communication and problem resolution. Skilled in ITIL service management, consistently delivering exceptional support and fostering positive customer engagement in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Remote Customer Service
Tmoblie
04.2022 - 12.2024
- Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
- Utilized customer feedback to improve services and apply best practices.
- Attained high levels of customer satisfaction by providing top-quality service to both military personnel and commercial airline clients during scheduled maintenance visits or emergency repairs onsite at remote locations.
- Delivered exceptional customer service by addressing client concerns promptly and effectively.
Remote Customer Service
Teleperformance
02.2019 - 12.2021
- Provided remote support for customers located across multiple regions, adeptly addressing diverse needs while maintaining a consistent level of service excellence.
- Collaborated with team members to meet daily sales targets and deliver exceptional customer service consistently.
- Collaborated with fellow employees to maintain a cohesive work environment focused on achieving sales targets and exceptional customer service standards.
- Developed strong working relationships with clients through clear communication about project expectations and progress updates; provided excellent customer service that resulted in repeat business opportunities.
Remote Customer Service
Amazon
01.2016 - 08.2018
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Increased customer loyalty by delivering superior service and addressing concerns promptly and professionally.
- Collaborated with other store leaders to develop strategies for enhancing customer service at the drive-thru window.
- Provided exceptional customer service, resolving issues promptly and exceeding customer expectations.
Education
High School Diploma -
Melrose High School
Memphis, TN05.2004
Skills
- Nursing services coordination
- Pneumatic system service
- Cremation services
- ITIL service management
- Inbound customer service
- Customer support analysis
- Service contract sales
- Customer service standards
- Positive customer engagement
- Customer service focus
- Customer loyalty building
Timeline
Remote Customer Service
Tmoblie
04.2022 - 12.2024
Remote Customer Service
Teleperformance
02.2019 - 12.2021
Remote Customer Service
Amazon
01.2016 - 08.2018
High School Diploma -
Melrose High School