Open To Work
Tonia Burnette
Adairsville,GA
Summary
General Manager with extensive retail operations experience and expertise in team leadership and strategic planning. Demonstrated success in enhancing operational efficiency through performance monitoring and effective problem-solving. Proficient in analyzing sales data and mentoring staff to drive high performance and customer satisfaction. Dedicated to ensuring compliance and cultivating a productive work environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
General Manger
Goodwill North Georgia
Cartersville, Georgia
01.2016 - Current
- Oversaw daily operations of retail and donation centers across North Georgia.
- Developed and implemented strategic initiatives to enhance operational efficiency.
- Managed team performance through training, coaching, and mentoring staff members.
- Coordinated inventory management processes to optimize product availability and turnover.
- Ensured compliance with organizational policies and industry regulations consistently
- Cultivated partnerships with the career center for outreach and support programs.
- Ensured compliance with organizational policies and industry regulations consistently.
- Analyzed sales data to inform decision-making and improve store performance.
- Facilitated regular meetings to communicate goals, updates, and best practices effectively.
- Managed all aspects of daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, sales, and logistics.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional guest experiences through hands-on leadership of associates and managers.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Directed safety operations and maintained a clean work environment to adhere to OSHA requirements.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Conducted regular meetings with the management team to review progress against established objectives.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales reports to measure productivity and goal achievement.
- Forecasted customer demand to set prices for goods.
Assistant Store Manager
sears
Gainesville, Georgia
01.2010 - 12.2015
- Supervised daily store operations to ensure compliance with company policies.
- Managed inventory levels and organized stockroom for optimal product flow.
- Trained new staff on customer service protocols and operational procedures.
- Developed staff schedules to enhance coverage during peak hours.
- Conducted regular audits of product displays to uphold merchandising standards.
- Collaborated with management to execute promotional strategies and store initiatives.
- Monitored sales performance, providing feedback for continuous improvement efforts.
- Handled customer complaints by listening empathetically and offering effective solutions.
Education
Accounting and Finance
Ayers Tech
Oxford AlSkills
- Inventory management and control
- Sales analysis and strategies
- Staff training and development
- Compliance and regulatory management
- Retail operations
- Team leadership and management
- Visual merchandising and display setup
- Budgeting, forecasting, and cost control
- Performance monitoring and goals
- Customer service and experience
- Conflict resolution
- Effective communication skills
- Problem-solving and process improvement
- Strategic planning and business development
- Upselling, cross-selling, and sales techniques
- Operations management
- Hiring, mentoring, and coaching
- Employee scheduling and workforce management
- Cash auditing and transaction processing
- Incident reporting and vendor management
Affiliations
- Founder/President of jeep club OffRoad Jeep Mafia. Raise awerness and support of Domestic Violence
Accomplishments
- Mangement of the Month
- Consistent Quarterly recognition for exceeding sales budget
- Exceeding KPI goals
- 100% team satisfaction survey year over year
Certification
- Forklift
References
References available upon request.
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$84000/yr - $200000/yrTimeline
General Manger
Goodwill North Georgia
01.2016 - Current
Assistant Store Manager
sears
01.2010 - 12.2015
Accounting and Finance
Ayers Tech