Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tonia Edwards

Lancaster

Summary

I am a 23 year licensed cosmetologist, capable of handling high call volumes and scheduling appointments for staff while maintaining a clean, visually appealing Salon/ Spa.

I am versed in training new staff, increasing revenue by up selling salon products and encouraging client retention with exceptional guest service skills.

My year of training has allowed me to resolve customer concerns with expediency and tact. Focus on exceptional attention to detail and a team-player attitude.

Work History

Owner/ Hairstylist

Tame Your Mane!
Cedar Hill
10.2012

Researched the various types of hair therapies and treatments to be better informed of salon services.Coordinated and booked all salon.Documented any observed safety hazards and reported them to management immediately. service appointments for individual and group clients.

Meticulously entered client and service information when booking appointments.Provided accurate product and merchandise information to customers.Responded to customer inquiries in a friendly and professional manner.Verified end-of-day reports against credit and cash profits.Processed all cash and credit card transactions with a 100% accuracy rate.

Replaced towels and mats and escorted guests if needed.Organized salon paperwork and office files.Executed all daily opening and closing procedures. Analyze customers’ hair condition to recommend appropriate products and hair care methods.

Worked a flexible schedule to accommodate salon needs.

Education

cosmetologist

The Art of Beauty
1992

Skills

  • Customer service-oriented
  • Inventory maintenance
  • Front desk management
  • Appointment scheduling
  • Employee interviewing and hiring
  • Payment tracking systems
  • Hospitality industry knowledge
  • Multi-tasker extraordinaire

Accomplishments

Attended speaking event hosted by Affirm/ KeraCare, CliniCure, Designed Essential, Niarobi, and Matrixx

Timeline

Owner/ Hairstylist

Tame Your Mane!
10.2012

cosmetologist

The Art of Beauty
Tonia Edwards