Tonia Joiner
Toledo,OH
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
48
48
years of professional experience
Work History
Van Driver
Strom Engineering
Dallas, Texas
01.2025 - 06.2026
- Delivered customer orders with assistance, ensuring a smooth and satisfactory experience.
- Followed all traffic laws and regulations during driving to ensure safety.
- Addressed customer inquiries during deliveries, providing timely and effective support.
- Transported clients from designated locations to their drop-off destinations.
- Facilitated loading and unloading of passenger luggage, improving overall travel comfort.
- Adhered to traffic laws and regulations to prevent accidents.
Driver
Uber
Dallas, Texas
01.2024 - 12.2024
- Picked up clients from specific locations to transport and drop off at destinations.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Delivered packages to customers in a timely and efficient manner.
- Delivered goods and services to customers on time and in excellent condition.
- Conducted routine inspections and maintenance checks on assigned vehicles.
- Inspected vehicles for mechanical items and safety issues prior to operating them.
- Assisted passengers with loading and unloading their luggage.
- Checked vehicle after shift for damage.
Account Manager
KenMours Marketing & Recruiting
Toledo, Ohio
03.2018 - 06.2023
- Analyzed client needs and provided tailored solutions to meet requirements.
- Conducted regular account reviews to assess performance and opportunities.
- Facilitated communication between clients and internal teams for project updates.
- Managed multiple accounts simultaneously while meeting deadlines.
- Acted as main point of contact in matters relating to client concerns and needs.
- Maintained accurate records of all customer interactions in the CRM system.
- Negotiated contracts with clients to maximize profitability.
- Renewed existing accounts by building relationships with clients.
- Generated leads through cold calling activities.
- Conducted market research to identify potential customers.
- Addressed customer questions and concerns regarding products and services.
- Provided product training and support to clients, enhancing their understanding and utilization of the company's offerings.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Shift Coordinator
Libbey Glass
Toledo, Ohio
03.2022 - 04.2023
- Coordinated daily shift operations to ensure smooth workflow across departments.
- Trained new employees on operational procedures and company standards.
- Monitored inventory levels and assisted with restocking as needed.
- Communicated effectively with management regarding shift challenges and needs.
- Conducted quality checks to uphold product standards during production runs.
- Scheduled staff shifts to optimize coverage for production demands.
- Supervised the day-to-day operations of the shift team, delegating tasks as needed.
- Coordinated cross-functional teams across multiple departments in order to complete projects quickly and efficiently.
- Maintained accurate records of attendance, overtime, and other relevant information.
- Managed payroll activities including tracking timecards, processing payments.
- Monitored and maintained equipment to ensure operational efficiency.
Packer
Libbey Glass
Toledo, Ohio
04.2021 - 03.2022
- Packaged glass products for safe shipping and delivery.
- Inspected items for quality and compliance before packing.
- Operated packing machinery to efficiently seal products.
- Maintained a clean and organized packing workspace.
- Assisted in training new staff on packing techniques.
- Labeled boxes, crates, and other containers accurately.
- Wrapped items securely using appropriate packing materials.
- Arranged items on pallets according to size and weight.
- Assembled cartons, crates, and containers to prepare for shipping.
- Reported any damaged goods or discrepancies between actual product received versus what was ordered to management immediately upon discovery.
- Provided assistance in the assembly line when needed.
- Weighed or counted items for distribution to conform to company standards.
Re-Pack
Libbey Glass
Toledo, Ohio
03.2021 - 04.2021
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Managed inventory and supplies to ensure materials were available when needed.
General Laborer
Amazon
Rossford, Ohio
10.2020 - 12.2020
- Operated material handling equipment for efficient product movement.
- Maintained clean and organized workspaces to ensure safety compliance.
- Collaborated with team members to meet daily operational goals.
- Conducted quality checks on products to ensure standards were met.
- Followed safety protocols and guidelines to minimize workplace hazards.
- Cleaned tools, equipment, and work areas in order to maintain a safe and organized workspace.
- Moved heavy objects using dollies, carts, hoists, or other manual labor techniques.
- Operated hand tools and power tools to complete construction projects.
- Sorted and placed materials or items on racks, shelves or in bins to keep warehouse organized.
- Operated pallet jacks and forklifts to load and unload supplies and materials.
- Performed repetitive assembly tasks with hand and power tools and automated equipment.
Manager of Processing and Distribution
Post Office
Toledo, Ohio
12.1978 - 03.2012
- Coordinated logistics for mail distribution across multiple locations.
- Managed daily operations to ensure efficient service delivery.
- Developed schedules to optimize staffing and meet service demands.
- Oversaw staff training to enhance team performance and customer service.
- Evaluated staff performance and provided constructive feedback regularly.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Ensured compliance with safety regulations and company policies consistently.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
Education
Science
Roy C Start
Toledo, OH06-1976
Skills
- Safety compliance
- Customer service
- Package handling
- Time management
- Operational efficiency
- Google maps
- Patience and composure
- Navigation proficiency
- Flexibility in scheduling
- Conflict resolution techniques
- Performance evaluation
- Schedule preparation
- Performance evaluations
- Relationship building
- Business planning
- Performance management
- Networking strategies
- Decision-making
- Documentation and reporting
- Verbal and written communication
- Disciplinary techniques
- Shift scheduling
- Staff management
- Policy implementation
Timeline
Van Driver
Strom Engineering
01.2025 - 06.2026
Driver
Uber
01.2024 - 12.2024
Shift Coordinator
Libbey Glass
03.2022 - 04.2023
Packer
Libbey Glass
04.2021 - 03.2022
Re-Pack
Libbey Glass
03.2021 - 04.2021
General Laborer
Amazon
10.2020 - 12.2020
Account Manager
KenMours Marketing & Recruiting
03.2018 - 06.2023
Manager of Processing and Distribution
Post Office
12.1978 - 03.2012
Science
Roy C Start