Tonia Joyner
Maricopa,AZ
Summary
Highly organized, efficient and communicative Liaison Officer with strong background coordinating business operations with internal and external stakeholders. Effective in serving as middle person in streamlining processes, resolving issues and improving communications.
Overview
15
15
years of professional experience
Work History
Liaison Coordinator
State Of Connecticut, Department Of Social Services
09.2006 - 06.2010
- Enhanced communication between departments by organizing and leading regular interdepartmental meetings.
- Streamlined project management processes for increased efficiency by implementing new tracking tools and protocols.
- Developed strong relationships with external partners, ensuring smooth collaboration on joint initiatives.
- Provided timely and accurate information to stakeholders by maintaining updated records and reports.
Customer Service Representative
Cablevision
08.2000 - 07.2006
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Phlebotomy Service Representative
LabCorp
02.1995 - 03.2000
- Improved patient satisfaction by providing efficient and accurate blood draw services.
- Enhanced clinic''s reputation for quality phlebotomy by consistently following proper specimen handling procedures.
- Reduced patient wait times with effective appointment scheduling and time management skills.
- Ensured patient safety, adhering to strict infection control protocols during all blood draws.
- Performed venipuncture and capillary puncture techniques skillfully, minimizing patient discomfort.
Education
No Degree - Phlebotomy
Health Care Careers
New York, NY03.1994
Skills
- Relationship Management
- Sales Support
- Media Relations
- Meeting Facilitation
- Organizational Skills
- Report Writing
- Effective Communication
Timeline
Liaison Coordinator
State Of Connecticut, Department Of Social Services
09.2006 - 06.2010
Customer Service Representative
Cablevision
08.2000 - 07.2006
Phlebotomy Service Representative
LabCorp
02.1995 - 03.2000
No Degree - Phlebotomy
Health Care Careers
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