Serena Zamora
San Antonio,TX
Summary
Dynamic professional with extensive experience at University Health Hospital, excelling in relationship management and communication. Proven ability to enhance patient care through effective collaboration and problem-solving. Skilled in facilitating prior authorizations and educating patients, ensuring accuracy and efficiency in pharmacy operations while maintaining a strong commitment to customer service.
Overview
4
4
years of professional experience
Work History
Liaison Coordinator
University Health Hospital
San Antonio, TX
03.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Facilitated seamless communication between internal teams and external partners through the creation of detailed guidelines and procedures.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
Pharmacy Technician
University Health Hospital
San Antonio, TX
06.2022 - 03.2023
- Established a strong rapport with patients by actively listening to their concerns and providing personalized recommendations for medication management.
- Facilitated smooth communication between pharmacy staff and healthcare providers to resolve discrepancies or clarify prescription orders as needed.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Pharmacy Technician
Walgreens
San Antonio, TX
08.2021 - 06.2022
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Educated patients on medication usage and precautions, enhancing patient understanding and safety.
Education
Associate Degree - Biology
San Antonio College
San Antonio, TXSkills
- Meeting facilitation
- Media relations
- Customer service
- Professionalism
- Relationship management
- Excellent communication
Timeline
Liaison Coordinator
University Health Hospital
03.2023 - Current
Pharmacy Technician
University Health Hospital
06.2022 - 03.2023
Pharmacy Technician
Walgreens
08.2021 - 06.2022
Associate Degree - Biology
San Antonio College