Tonia Larson

• Processing a variety of transactions for customers including account transfers and verifications of application for accounts.
• High caliber verbal communication and problem solving for customers.
• Regular oversight of a variety of procedures for operational efficiency including Safe Box, entries. General Ledger preparation, account verification and processing incoming and outgoing secure mail.
•High Incoming call volume - 286 calls per month, on average

• Processing a variety of transactions for customers including account transfers and verifications of application for accounts.
• High caliber verbal communication and problem solving for customers.
• Regular oversight of a variety of procedures for operational efficiency including Safe Box, entries. General Ledger preparation, account verification and processing incoming and outgoing secure mail.
• High Call Volume, average of 286 calls per month

• Oversight of Patient check-in and screening.
• Processing payments and insurance documentation for patients and medical professionals.
• Exceptional customer service for all patients and medical professionals daily.
• Effective and secure organization of HIPPA compliant documentation.

• Supervisory responsibilities in absence of managerial staff.
• Oversight of tellering duties including regular audits, opening and closing procedures, approving wire transfers, cash handling, and participation in weekly meetings for operational effectiveness.
• Notary Public with NMLS Registration.
• Vault and ATM balancing, with new account experience.

• New account initiation and oversight.
• Processing of customer requests including wire transfers, standard transactions, and referrals for lending products.
• Primary vault teller for the branch, with high attention to detail.