Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
30
30
years of professional experience
Work History
Supervisory Transportation Security Officer
Transportation Security Administration
DFW International Airport, Texas
01.2011 - Current
Mitigating/identifying actual and potential threats and/or risks against aviation and other modes of transportation.
As a supervisor, I am also responsible for the operations, administration, and supervision of one or more functional areas.
I'm also responsible for mentoring/coaching leads and other supervisors who need my assistance and their assistance.
Our mission is to protect the traveling public.
Ensured compliance with applicable laws, regulations and procedures related to transportation security.
Assisted in the development of training programs for employees.
Responded quickly to emergency situations involving potential threats to passengers or cargo.
Analyzed data from various sources to identify trends or patterns that may indicate a threat to safety or security at transportations facilities.
Participated in meetings with local law enforcement agencies regarding issues related to safety and security at transportations facilities.
Provided oversight and guidance to subordinate personnel in the performance of their duties.
Investigated incidents involving security violations or suspicious activities at transportation facilities.
Conducted regular drills and exercises designed to test preparedness levels among personnel assigned to the facility.
Supervised staff during daily operations and special events.
Implemented policies designed to ensure compliance with federal regulations governing air travel safety.
Monitored employee performance, provided feedback, and conducted regular training sessions on security protocols.
Resolved customer complaints related to TSA screening processes in a timely manner.
Supervised a team of Transportation Security Officers in their daily duties.
Lead Transportation Security Officer
Transportation Security Administration
DFW International Airport, Texas
01.2009 - 01.2011
I was responsible for leading/mentoring a staff of seven (7) or more Transportation Security Officers who were assigned to perform duties in one or more security screening functions.
Performed random searches of passengers, luggage, cargo, and vehicles as needed.
Provided direction and guidance on proper procedures for responding to security incidents.
Searched individuals and baggage for weapons and other prohibited items.
Communicated and coordinated responses to suspicious activities.
Verified photo IDs and tickets to allow guests passage.
Used x-ray scanners to check luggage and carry-on items for unauthorized materials.
Watched each individual to assess demeanor and look for suspicious behavior.
Assisted passengers with disabilities in walking through screening checkpoints.
Transportation Security Officer
Transportation Security Administration
DFW International Airport, Texas
01.2005 - 01.2009
I was a part of a team of seven (7) or more charged to protect the traveling public using the most up-to-date equipment and technology
Reported any violations of TSA regulations or policies to supervisory staff immediately.
Assisted travelers with questions regarding airport security regulations and procedures.
Performed security screenings of passengers and their carry-on items to detect prohibited items.
Communicated effectively with team members while performing duties under pressure.
Interacted professionally with co-workers, supervisors, travelers, vendors, and other stakeholders at the airport facility.
Adhered to established operational guidelines and procedures for conducting searches.
Military Police
United States Army
01.1995 - 01.2004
Eight years of experience in security operations/military law enforcement: facility, personnel, information, and assets.
Provided security/military law enforcement in hostile overseas venues: Panama, and the Middle East.
Participated in many Joint Task Force Exercises (all branches of military service)
Continuously demonstrated the ability to anticipate normal operational problems and develop effective solutions.
Developed and mentored personnel through positive counseling and extensive training.
Enforced laws and regulations on the installation in accordance with applicable state and federal statutes.
Utilized appropriate force when dealing with uncooperative subjects according to established guidelines.
Provided physical security for personnel, property, equipment, documents, and sensitive materials.
Conducted investigations of criminal activities, wrote reports, collected evidence, interviewed witnesses and suspects, and made arrests when necessary.
Maintained accountability of government-issued weapons and equipment issued to unit personnel.
Responded to emergency calls involving accidents or other incidents requiring medical attention.
Conducted random checks of buildings and facilities for possible security violations or suspicious activity.
Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion.
Authored daily activity, incident, safety, repair and irregularity reports regarding equipment and property damage, theft, unauthorized presence or unusual occurrences.
Created document filing system, organizing mission-critical documents within SCIF facility.
Provided daily briefings on safety and risk assessments.
Enforced military laws and regulations.
Composed reports on daily activities and incidents, which encompassed theft, and damage to property, presence of unauthorized individuals and other unexpected situations.
Education
Essentials of Supervising Screening Operations -
Federal Law Enforcement Training Center
Glynco, Georgia
Foundations of Leadership -
A. Maceo Smith High School
Dallas, Texas
Skills
Radio communication
Incident Investigation
Surveillance techniques
Policy Enforcement
Crisis Management
Security management
Threat Assessment
Access Control
Operations Management
Emergency Preparedness
Team Development
Customer relations skills
Behavioral analysis
Career Experience
Transportation Security Administration, Supervisory Transportation Security Officer: SV 1802 G-Band, 2011-01-01, Present, DFW International Airport, Texas, Mitigating actual and potential threats against aviation and other modes of transportation, Supervising operations, administration, and functional areas, Mentoring and coaching leads and other supervisors, Monitoring passenger and officer encounters, Facilitating security personnel empowerment, Utilizing appropriate leadership styles and techniques, Continuously coaching and mentoring teams, Preparing and entering reports
Transportation Security Administration, Lead Transportation Security Officer: SV 1802 F-Band, 2009-01-01, 2011-12-31, DFW International Airport, Texas, Leading and mentoring a staff of seven or more Transportation Security Officers, Overseeing team workload and tasks, Enforcing uniform and appearance policy, Guiding, coaching, and developing officers, Promoting team building, Modeling professional and courteous behavior, Facilitating positive conflict resolution sessions
Transportation Security Administration, Transportation Security Officer: SV 1802 (E-Band), 2005-01-01, 2009-12-31, DFW International Airport, Texas, Protecting the traveling public, Presenting oneself with command presence, Ensuring leadership awareness, Participating in feedback sessions, Verifying checkpoint procedures, Participating in team-building exercises
United States Army, Military Police (31B20), 1995-06-01, 2004-12-31, Various, United States, Supervising Military Police battlefield functions, Providing security and law enforcement, Participating in Joint Task Force Exercises, Anticipating operational problems and developing solutions, Mentoring personnel through counseling and training