Tonia Rocheleau
Las Vegas,NV
Summary
Experienced professional in Food & Beverage with over 25 years of diverse career skills. Demonstrates strong work ethics, self-motivation, and effective communication abilities. Committed to creating memorable guest experiences and continuously expanding industry expertise.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Cocktail Server
Mirage Hotel and Casino
05.1998 - 07.2024
- Delivered exceptional service to all hotel customers through cocktail service via multiple outlets within the resort
- Owned the guests' experiences including fulfilling special requests or facilitating special occasions for repeat customers
- Managed multiple tasks simultaneously and maintained cleanliness of all areas with specific focus on SNHD food safety
- Worked in high volume events within the sports book area, upsold VIP seating and provided ultimate guest service in the VIP owner boxes and all special VIP events.
Bartender
High Scores Gaming Bar
02.2016 - 09.2016
- Responsible for mixing and serving all drinks to all the gaming bar tops and the cocktail servers in a timely manor
- Handled food orders from the kitchen for all the bar tops and take out orders
- Responsible for all jackpot payouts and keeping track of complimentary drinks given out to gaming players
- Maintained a clean work area according to health code standards
- Worked hand in hand with coworkers to create an excellent environment to maintain repeat customers.
Bar Manager / Bartender / Bar Back
Triq Ultra Lounge in Planet Hollywood Miracle Mile
09.2008 - 06.2010
- Responsible for mixing and serving a variety of beverage according to specific recipes
- Handled high volume rushes before and after show performances
- Provided excellent customer service to all guests and handled any customer complaints, resolved issues promptly and professionally to retain repeat satisfied customers
- Assisted in setup and execution of special events and private parties
- Responsible for counting down the til and making the bank drop each shift
- Responsible for closing the bar, which included cleaning, stocking all bar inventory for the next day and locking up the venue.
Cocktail Server
Treasure Island
10.1993 - 05.1998
- Delivered exceptions customer service to all guests through out the resort including the VIP lounges, sport book, casino gaming areas, outside show lounges, and the night club lounge area
- Maintained a clean area while handling multiple tasks during high volume demands.
Education
High School Diploma -
Minot High School
Minot, NDAssociate of Art and Associate of Science -
Community College of Southern Nevada
Skills
Operated Smart Bar technology for wine and liquor machines
Operated Infogenesis and Agilysys POS system
TSP- Table side Pay
Microsoft Word
Can interpret and speak some Spanish
Problem solving
Certification
- Certified Cicerone beer server
- Have Union Pour card since 2008
- Have current Health card
- Current Tam Card
Timeline
Bartender
High Scores Gaming Bar
02.2016 - 09.2016
Bar Manager / Bartender / Bar Back
Triq Ultra Lounge in Planet Hollywood Miracle Mile
09.2008 - 06.2010
Cocktail Server
Mirage Hotel and Casino
05.1998 - 07.2024
Cocktail Server
Treasure Island
10.1993 - 05.1998
High School Diploma -
Minot High School
Associate of Art and Associate of Science -
Community College of Southern Nevada