Tonia Smith
Pontiac
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
15
15
years of professional experience
Work History
Team Leader
Usfarathane
Auburn Hills
03.2011 - Current
Led team in daily operations and task assignments, ensuring task completion and accountability.
- Coordinated workflow to enhance productivity and efficiency, streamlining operations.
- Documented hourly production metrics to monitor output and trained new operators on equipment, improving onboarding process.
- Implemented safety protocols to ensure workplace compliance.
Service Coordinator
Meijer
Rochester
10.2021 - 06.2026
- Coordinated scheduling for staff to ensure optimal coverage and service.
- Provided customer service to ensure client satisfaction.
- Assisted customers with inquiries and resolved issues efficiently.
- Trained new employees on company policies and customer service standards.
Education
Waterford Ketterring
Waterford, MISkills
- Parts management
- Workflow improvement
- Team building
- Team Collaboration Tools software
- Excel
- PowerPoint
- Word
Timeline
Service Coordinator
Meijer
10.2021 - 06.2026
Team Leader
Usfarathane
03.2011 - Current
Waterford Ketterring