TONIA SPARKS
Ft Wayne,IN
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
33
33
years of professional experience
1
1
Certification
Work History
SPC
Lowe's Home Centers, LLC
Indianapolis, Indiana
01.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assessed customer needs through active listening and engagement.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Collaborated with diverse coworkers to achieve common goals and resolve product and service-related issues.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted research and data analysis to inform strategic planning and enhance decision-making.
EVS Supervisor
Parkview Regional Medical Center
Fort Wayne, IN
07.2012 - Current
- Managed daily housekeeping operations for over 100 employees, ensuring high standards of cleanliness and service.
- Implemented strategic initiatives to meet HCAP goals, driving operational alignment and performance.
- Enhanced first year turnover rate by refining interviewing and training techniques, contributing to stronger team retention.
Senior Dispatcher
Triple Crown
Fort Wayne, IN
05.2004 - 09.2005
- Coordinated pick up and delivery schedules for loads in Detroit, MI and Canada, ensuring timely logistics operations.
- Coordinated daily dispatch operations for efficient freight movement.
- Managed communication between drivers and customers to ensure timely deliveries.
- Utilized transportation management software to track shipments and optimize routes.
Dispatcher/Logistics Manager/Safety Manager
Same Day, Inc.
Bluffton, IN
07.1996 - 05.2004
- Coordinated dispatch for over twenty-five trucks, ensuring timely deliveries.
- Oversaw logistics control processes, enhancing operational efficiency.
- Maintained and administered DOT drug and alcohol testing.
- Implemented and maintained DOT files for drivers.
- Developed and maintained safety program, promoting compliance and reducing incidents.
- Insurance Coordinator for all facets of insurance.
- Trained in payroll processing and procedures.
General Manager
Pax Inc
Pennville, IN
08.1993 - 01.2003
- Hired, trained, and scheduled staff, managing inventory and accounts payable/receivable while overseeing payroll processes.
- Directed daily operations to ensure efficient workflow and team collaboration.
- Developed strategic plans to enhance company performance and market presence.
- Managed budgets and resource allocation for optimal operational efficiency.
Education
Bachelor of Science - General Studies, Psychology
Indiana University
Fort Wayne, IN, USA01-2003
Skills
- Project management
- Data management proficiency
- Data analysis
- Logistics coordination
- Inventory management
- Staff management experience
- Team performance improvement
- Team leadership
- Team development
- Employee training
- Performance improvement
- Strategic development
- Interdepartmental coordination
- Administrative time management
- Organizational time management
- Task management
- Remote work
- Safety compliance
- Issue resolution
- Conflict resolution
- Problem-solving
- Critical analysis
- Verbal communication
- Written communication
- Excellent communication
- Communication
- Collaborative teamwork
- Active listening
- Diversity training
- Calm under pressure
- Organization
- Customer service
- Data entry
- Personal protective equipment
- Personal protective equipment
- Calm under pressure
Certification
- CPR Certified
- Reasonable Suspicion Testing Certificate, 2003
- Alcohol Screening Test Technician Certificate, 1998
- Procedures for Collecting Urine for Drug Testing Procedure Certificate, 2007
- Federal Motor Carrier Safety Regulation Certificate, 1996
Timeline
SPC
Lowe's Home Centers, LLC
01.2022 - Current
EVS Supervisor
Parkview Regional Medical Center
07.2012 - Current
Senior Dispatcher
Triple Crown
05.2004 - 09.2005
Dispatcher/Logistics Manager/Safety Manager
Same Day, Inc.
07.1996 - 05.2004
General Manager
Pax Inc
08.1993 - 01.2003
Bachelor of Science - General Studies, Psychology
Indiana University