Summary
Overview
Affiliations
Skills
Work History
Hobbies
Languages
Hi, I’m

Tonia Stavedahl

Milwaukee,WI
I feel that luck is preparation meeting opportunity.
Oprah Winfrey
Tonia Stavedahl

Summary

Personable and Relational Business Development Professional with proven branding knowledge and success in customer engagement and increasing brand awareness and improving market share. Innovative and forward-thinking with strong leadership, relationship-building and project management skills. Skilled at providing a dynamic customer experience, issue resolution and relationship building skills. Described by her peers as "conscientious" and "easy to work with," Tonia is an individual who is both people and detail-oriented. Effective at maximizing repeat business opportunities.

Overview

14
years of professional experience

Affiliations

  • Member, MMAC (2020-Present)
  • Leader of MMAC Networking Forum Group 3
  • Member, IFMA (2022 - Present)
  • Associate of the Year, IFMA 2023
  • IFMA Chair of Membership Committee
  • Member-Host, Tip Club Strategic Networking

Skills

  • Business Development
  • Lead Generation
  • Relationship Building and Management
  • Marketing Management
  • Negotiation and Persuasion
  • Research and Analysis
  • Sales Strategies Implementation
  • Written and Verbal Communication
  • Interpersonal Skills
  • Customer Rapport Staff Management
  • Customer Relationship Management (CRM)
  • Strategic Initiatives
  • Lead Development
  • Progress Reporting
  • Account Management
  • Revenue Generation
  • Customer Service
  • Territory Management

Work History

Building Service Inc
Waukesha, WI

Account Executive
02.2020 - 10.2023

Job overview

  • Developed and implemented a comprehensive sales plan to increase revenue by identifying potential new customers through research of industry trends and competitive analysis as well as implementing a structured follow-up schedule with existing clients.
  • Cultivated relationships with key decision makers (C-Suite) through business networking in MMAC, IFMA and other networking events as appropriate.
  • Negotiated contracts with clients to ensure profitable outcomes for the company by developing pricing strategies tailored to individual clients based on their unique needs.
  • Provided timely customer service support to resolve any issues quickly and efficiently.
  • Worked with Marketing to create marketing materials, including brochures and presentations, to showcase products and services.
  • Maintained accurate records of all sales activities using CRM software systems.
  • Participated in training sessions on furniture standards, workplace trends, workplace design trends, air quality regulation, room acoustic solutions, etc.
  • Managed accounts by providing ongoing technical support after the sale was completed including issue resolution to the complete customer satisfaction. Engaged leadership as needed for additional support.

Elkay Interior Systems
Milwaukee, WI

Project Manager
11.2016 - 02.2020

Job overview

  • Acted as point on all client communications. Requested by client as my communication style was preferred for quick, efficient, and friendly collaboration.
  • Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
  • Drafted reports summarizing progress made on projects for review by both clients and executive leadership team.
    Maintained records of all documents through ERP and CRM related to each project including specifications, change orders, invoices.
  • Advised other departments on best practices related to managing large-scale projects.
  • Implemented effective communication protocols between internal teams working on different aspects of a given project.
  • Managed multiple projects with competing deadlines simultaneously.
  • Identified risks associated with each project and developed strategies for mitigating those risks.

To Your Health
West Bend, WI

Executive Sales Director
02.2010 - 11.2016

Job overview

  • Developed and implemented sales strategies to increase market share by observing industry and community standards as reference for maximum effect
  • Analyzed sales data to identify trends and areas of improvement.
  • Conducted competitive analysis to understand the competitive landscape.
  • Managed a team of 10+ sales professionals, providing coaching and guidance on
    best practices.
  • Provided regular reports on sales activities and progress toward goals to senior management team.
  • Represented company at various community and business events to promote awareness, network with potential clients and penetrate new markets.
  • Led learning and development initiatives to educate sales personnel on new products and services.

Hobbies

  • Black Belt in Japanese Martial Arts (Genbukan Organization)
  • Accomplished Singer featured in multiple professional projects
  • Pianist
  • Proud Mom to Four Adult Children
  • Volunteering for Charitable Community Initiatives

Languages

English
Native/ Bilingual
French
Professional
Spanish
Limited

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Tonia Stavedahl