I excel in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers. Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus. I am focused on providing exceptional service to commercial and residental tenants. I am reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. I manage supply inventory and task list efficiently. As a housekeeper/Caretaker i am dedicated to maintaining cleanliness and upkeep for Skillful in preparing the home or office for clients, overseeing laundry and monitoring my patient. Positive and energetic professional comfortable working with minimal supervision. Organized Housekeeper possessing in-depth knowledge of various cleaning methods. Hands-on experience in operating housekeeping equipment. Bringing background in thoroughly cleaning large properties, office buildings, and municipal buildings. I am Diligent in Housekeeping and caretaking with strong background in maintaining clean and organized living spaces or commerial properties. I am able to manage multiple tasks efficiently, contributing to consistently high standard of cleanliness. Demonstrated attention to detail and effective time management skills. Experienced with maintaining spotless and organized environments. Utilizes effective cleaning techniques and attention to detail to ensure spaces are inviting and hygienic. I also have a track record of managing time efficiently. I am Courteous professional with substantial experience in housekeeping industry. Skilled at monitoring client vitals, conducting light housekeeping, and providing personal care. Communicative and responsive individual with over 17 years of experience. I would have taken care of her longer if i could have unfortunatly she had to move to an assisted living facility as her needs were much more then i could provide for her.
Tonia Stevens
Summary
Work History
House Matters5185 County Club Rd Winston Salem 27104
Job overview
•My position was to perform mostly General cleaning to residental and Commercial Properties around the Triad.
I also cleaned for real estate preporations, move out cleans, spring cleans, and after construction clean up.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Dusted picture frames and wall hangings with cloth.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Assisted fellow house cleaners when needed during busy periods or staff shortages.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
Reece Builders5185 County Club Rd. Winston Salem NC
Job overview
- I had a lot of cold calls to create leads to set appoinments for Sales Reps to give estimates on Thermal Windows and Seemless Vinyl Siding to residental and commercial properties.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Self employed Winston-Salem
Job overview
• I have an elderly family member with limited mobility and other health issues.
• I caretake her home and animals and make sure i privide meds as needed, take her to her appointmens. Prepare meals and daily responsabilities needed for her care.
• Light housekeeping including laundry change bedding assest her to the bathroom help bathe her and get her dressed. Whatever needs she may have i help make her life a lot easier and its an honor to have had my time with her.
• Supported families in understanding the needs of their elderly loved ones, fostering open communication between all parties involved.
• Maintained client confidentiality and demonstrated respect for personal boundaries at all times, fostering a comfortable environment for open communication and trust building.
• Provided transportation for medical appointments, social outings, and errands as needed, enhancing overall mobility and engagement in community activities.
• Monitored clients'' vital signs and reported any significant changes to healthcare providers promptly, contributing to early intervention efforts when necessary.
Education
Clewiston High School
University Overview
Skills
- Window cleaning
- Ceiling fans
- Cleaning techniques
- Sorting and washing laundry
- Cleaning bathrooms
- Care of fine art
- Floor scrubber machines
- Housekeeping
- Conscientious
- Quality control guidelines
- Vacuuming
- Patient care
- Progress documentation
- Wound care maintenance
- Light cleaning
- Administrative support
- Scripted calls
- Cold Calling
- Tenacious
- Staff education and training
- Complaint resolution
- Telemarketing expertise
- Product and service knowledge
- Product knowledge
- Results-driven
- Professional communication
- Appointment Scheduling
- Outbound and inbound calls
- Technical Support
- Multi-line phone talent
- Creative problem solving
- Key holder experience
- Complaint resolution
- Receiving support
- Training development aptitude
- Verbal and written communication skills
- Direct Patient Care
- Meal planning and preparation
- Behavioral Management
- Chauffeuring
- Childcare experience
- Medication Management
- Cooking meals