Tonia Stewart

I have 10 years experience as a Customer Service Representative. Qualifications Inbound and Outbound Calls; Cancelled Accounts; Speak with customers by phone; Provided information about products and services; Took and recorded orders; received and processed incoming phone calls from customer or client base; recorded details of customer transactions, inquiries, complaints and comments; prioritized data entry daily to ensure customers’ needs were met; ensured that appropriate changes were made to resolve customer concerns; effectively identified customer concerns of the phone; determined charges for services requested; referred unresolved customer grievances for further investigation; responded to customer inquiries.