Tonia Thomas
New Castle,DELAWARE
Summary
Passionate about fostering emotional, social, and academic growth in young children. Well-versed in developmental stages and skilled at creating safe and nurturing environments to enhance learning. Strong desire to augment education-focused approaches by incorporating techniques that promote overall health and wellness.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Warehouse Worker
Amazon Delivery Station
12.2023 - Current
- Receive and prepare inventory for delivery
- Use handheld devices to sort, scan, and prepare orders
- Build, wrap, sort, and transport pallets and packages
- Unload, induct, and push packages
- Oversaw product staging to ensure that items were moved efficiently between receiving, storage, and shipping locations
Childcare Specialist
Bright Horizons at Prides Crossing
09.2022 - 12.2023
- Helped the lead teacher with snack time, arts and crafts, and putting the kids to bed
- Met with parents to resolve educational priorities and issues that were at odds
- Maintained a commitment to educational excellence while cultivating a climate of mutual respect and trust
- Planned and implemented activities to promote the development of physical, social/emotional, and cognitive
- Encouraged children to learn and grow by creating a welcoming environment with a variety of learning opportunities and activities in a preschool program
Warehouse Worker
Amazon Fulfillment Center
12.2017 - 06.2022
- Package shipments before being sent out to be delivered
- Retrieve orders out of storage to be sent to the pack department
- Maintain consistent corporate messaging for each client's customers
- Cross-train with other customer service representatives for quality assurance purposes
Customer Service Representative
Cigna
09.2020 - 09.2021
- Provided each customer with exceptional service by listening to their concerns and answering their questions
- Provided a superior customer experience in order to build a loyal customer base
- Maintained a high level of professionalism and calmness with all personnel even in high-stress situations
- Am responsible for resolving customer issues and making recommendations
- Answered customer calls promptly to avoid long wait times on hold
- Provided primary customer support to internal and external customers in a fast-paced environment
- Kept track of every interaction for training, reporting, and auditing purposes
- Resolve customer service or billing complaints by exchanging merchandise, refunding money, or adjusting bills, among other things
- Explained dental coverage, and did claim adjustments
Childcare Specialist
Mom's House
06.2020 - 09.2021
- Organize and lead activities designed to promote physical, mental, and social development, such as games, arts and crafts, music, storytelling, and field trips
- Observe and evaluate children's performance, behavior, social development, and physical health
- Prepare materials and classrooms for class activities
- Establish and enforce rules for behavior, and procedures for maintaining order
Education
Associate of Arts - Early Childhood Education
Ashford University
San Diego, CA01.2019
Skills
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
- Punctual and dependable
- Order fulfillment
- Pallet jacks
- Heavy lifting
- Loading and unloading
- Multitasking and organization
- Willing to learn
Certification
- Early Childhood Education Certification (ECE) - Various State Education Departments.
- CPR Certification – American Red Cross or American Heart Association.
- First Aid Certification - American Red Cross or American Heart Association.
Timeline
Warehouse Worker
Amazon Delivery Station
12.2023 - Current
Childcare Specialist
Bright Horizons at Prides Crossing
09.2022 - 12.2023
Customer Service Representative
Cigna
09.2020 - 09.2021
Childcare Specialist
Mom's House
06.2020 - 09.2021
Warehouse Worker
Amazon Fulfillment Center
12.2017 - 06.2022
Associate of Arts - Early Childhood Education
Ashford University
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